At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for diverse clients.
- Company: Join a dynamic team in a leading Managed Service Provider.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Exciting projects and a supportive environment await you!
- Why this job: Make a real difference by solving complex IT challenges and mentoring others.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 € per year.
As our Senior IT Engineer, you will be responsible for:
- Acting as an escalation point to 1st and 2nd line technicians.
- Providing technical support and ticket resolution for servers and infrastructure across a broad range of customers and technologies.
- Maintaining a high degree of customer service for all IT support queries and projects.
- Accurately updating and maintaining our ticketing system and striving to exceed SLAs.
- Responding to enquiries from clients and escalated tickets and effectively resolving any server hardware or software problems.
- Liaising with third party software/hardware providers to expedite prompt resolutions for clients.
- Providing guidance on cybersecurity and IT best practices.
- Effectively managing tickets and tasks through a PSA.
- Managing project works efficiently.
- Mentoring and supporting colleagues.
- Providing technical support resource to support teams.
- Maintaining accurate technical documentation and asset records.
- Out of hours work on occasion.
Skills / Experience preferred:
- Proven experience in a 2nd/3rd line support role within an MSP.
- Windows Server 2012, 2016 and 2019 installation, operation and troubleshooting.
- Varied cloud solutions experience.
- Configure and manage virtualised environments (Hyper-V, VMware).
- Familiarity with backup solutions, RMM tools, and IT security practices.
- Exchange Online, Microsoft 365 deployment, operation and troubleshooting.
- Active Directory and Group Policy Administration.
- Microsoft Azure deployment, support and development exposure.
- Networking: Routers/Switches/Firewalls installation, operation and troubleshooting.
- Cisco Meraki & Unifi configuration, deployment & management.
- Connectivity: Experience specifying and deploying Fibre, MPLS, EFM, vDSL.
- Network troubleshooting: TCP/IP, DNS, DHCP, LAN/WAN, IPSec.
- Excellent troubleshooting and communication skills across a variety of disciplines.
Desirable/advantageous:
- Telephony: 3CX, Gamma, Microsoft Business Voice.
Preferred Qualifications:
- HND or BSc / Degree in Computer Science.
- Relevant certifications & accreditation - e.g. CompTIA, Microsoft, Azure Fundamentals would be an advantage.
- ITIL v4 certification (or willingness to work towards it).
- Current driving license and own car required.
Senior IT Engineer - T3 employer: Redsquid
As a Senior IT Engineer at our company, you will thrive in a dynamic work environment that prioritises innovation and collaboration. We offer competitive benefits, a strong focus on employee development, and opportunities for mentorship, ensuring that you can grow your skills while contributing to meaningful projects. Located in a vibrant area, our workplace fosters a culture of support and excellence, making it an ideal place for professionals seeking a rewarding career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer - T3
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical expertise. This gives potential employers a tangible look at what you can do beyond just your CV.
✨Tip Number 3
Don’t be shy about reaching out directly to companies you’re interested in. A quick email or LinkedIn message can go a long way. Let them know you’re keen and ask if they have any upcoming opportunities.
✨Tip Number 4
Apply through our website! We’ve got loads of roles that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out!
We think you need these skills to ace Senior IT Engineer - T3
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Engineer role. Highlight your experience with 2nd and 3rd line support, and don’t forget to mention any relevant certifications or projects that showcase your skills in Windows Server and cloud solutions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the job description, like your troubleshooting skills or your experience with ticketing systems.
Showcase Your Soft Skills:While technical skills are crucial, we also value communication and customer service. Make sure to include examples of how you've effectively managed client relationships or mentored colleagues in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Redsquid
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, cloud solutions, and virtualised environments. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your depth of experience.
✨Showcase Your Customer Service Skills
As a Senior IT Engineer, maintaining high customer service is key. Prepare examples of how you've handled difficult client situations or escalated tickets in the past. This will demonstrate your ability to manage relationships and exceed SLAs.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-world situations, like troubleshooting a server issue or managing a project. Practise articulating your thought process clearly, as this will highlight your problem-solving skills and technical expertise.
✨Highlight Your Mentoring Experience
Since mentoring colleagues is part of the role, think of times when you've supported or guided others. Share these experiences to show your leadership potential and how you can contribute to team development.
