At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for diverse clients.
- Company: Join a dynamic team in a leading Managed Service Provider.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Exciting projects and a supportive environment for career advancement.
- Why this job: Make a real difference by solving complex IT challenges and mentoring others.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 € per year.
As our Senior IT Engineer, you will be responsible for:
- Acting as an escalation point to 1st and 2nd line technicians.
- Providing technical support and ticket resolution for servers and infrastructure across a broad range of customers and technologies.
- Maintaining a high degree of customer service for all IT support queries and projects.
- Accurately updating and maintaining our ticketing system and striving to exceed SLAs.
- Responding to enquiries from clients and escalated tickets and effectively resolving any server hardware or software problems.
- Liaising with third party software/hardware providers to expedite prompt resolutions for clients.
- Providing guidance on cybersecurity and IT best practices.
- Effectively managing tickets and tasks through a PSA.
- Managing project works efficiently.
- Mentoring and supporting colleagues.
- Providing technical support resource to support teams.
- Maintaining accurate technical documentation and asset records.
- Out of hours work on occasion.
Skills / Experience preferred:
- Proven experience in a 2nd/3rd line support role within an MSP.
- Windows Server 2012, 2016 and 2019 installation, operation and troubleshooting.
- Varied cloud solutions experience.
- Configure and manage virtualised environments (Hyper-V, VMware).
- Familiarity with backup solutions, RMM tools, and IT security practices.
- Exchange Online, Microsoft 365 deployment, operation and troubleshooting.
- Active Directory and Group Policy Administration.
- Microsoft Azure deployment, support and development exposure.
- Networking routers/switches/firewalls installation, operation and troubleshooting.
- Cisco Meraki and Unifi configuration, deployment and management.
- Connectivity experience specifying and deploying Fibre, MPLS, EFM, vDSL.
- Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec.
- Excellent troubleshooting and communication skills across a variety of disciplines.
Desirable/advantageous:
- Telephony 3CX, Gamma, Microsoft Business Voice.
Preferred Qualifications:
- HND or BSc / Degree in Computer Science.
- Relevant certifications & accreditation - e.g. CompTIA, Microsoft, Azure Fundamentals would be an advantage.
- ITIL v4 certification (or willingness to work towards it).
- Current driving license and own car required.
Senior IT Engineer - T3 in Scotland employer: Redsquid
As a Senior IT Engineer at our company, you will thrive in a dynamic work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and opportunities to mentor colleagues while working with cutting-edge technologies. Located in a vibrant area, our team is dedicated to providing exceptional customer service and fostering a supportive atmosphere for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer - T3 in Scotland
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's a great way to connect with potential employers and other IT pros who might know of openings.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical expertise. This gives hiring managers a tangible look at what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios related to the role. We recommend practising with a friend or using mock interview platforms to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Engineer - T3 in Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Engineer role. Highlight your experience with Windows Server, cloud solutions, and any relevant certifications. We want to see how your skills match what we're looking for!
Showcase Your Troubleshooting Skills:In your application, don’t forget to mention specific examples of how you've tackled complex IT issues. We love seeing your problem-solving prowess in action, especially when it comes to server hardware or software problems.
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. A bit of warmth and enthusiasm can go a long way in making your application stand out from the crowd!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Redsquid
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, cloud solutions, and virtualised environments. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your depth of experience.
✨Showcase Your Customer Service Skills
As a Senior IT Engineer, you'll need to maintain high customer service standards. Prepare examples of how you've handled difficult client situations or escalated tickets in the past. This will demonstrate your ability to manage customer expectations effectively.
✨Familiarise Yourself with the Company’s Tools
Research the ticketing systems and tools the company uses. If they mention specific software or methodologies in the job description, be prepared to discuss your experience with them or how you would approach learning them quickly.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like troubleshooting a server issue or managing a project under tight deadlines. Practise articulating your thought process clearly, as this will highlight your problem-solving skills and technical expertise.
