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- Tasks: Manage and maintain ICT networks in schools, ensuring smooth operations and support.
- Company: Join Redsquid, a tech innovator dedicated to enhancing education through technology.
- Benefits: Enjoy a competitive salary, 24 days annual leave, and a birthday day off.
- Why this job: Make a real difference in education while developing your IT skills in a supportive environment.
- Qualifications: Experience in 1st/2nd line IT support, especially in the education sector.
- Other info: Dynamic role with opportunities for personal and technical growth.
The predicted salary is between 35000 - 40000 £ per year.
Location: London, Greenwich
Reports to: Team Leader
Hours of Work: Full Time, On-Site, Monday to Friday, 8:00am - 4:00pm
Salary: £35,000 - £40,000
Annual Leave: 24 Days + Birthday Day Off
At Redsquid, we are all about making a difference to our customers with the use of technology. We are an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services. Our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success. We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture; we are purpose-led, and we recruit exceptional people who share our values.
We are looking for a motivated individual with experience in 1st/2nd line IT support services, with experience in the education sector. This mobile role will entail carrying out weekly scheduled on-site maintenance visits to a range of schools and remotely responding to any relevant tickets raised via our service desk. You will be supported by an experienced team with opportunities to develop, learn and progress both technically and personally.
Job Purpose:
As IT Manager, you will be responsible for the effective management, installation, maintenance, and security of the schools ICT network, encompassing both curriculum and administrative systems. This includes overseeing all hardware and software infrastructure to ensure reliability and performance. You will work closely with the Senior Management Team to shape the schools IT strategy, plan and deliver projects, and drive improvements. Your role is critical in maintaining a secure, stable, and optimized ICT environment that supports high-quality teaching and learning.
Roles and Responsibilities:
- To monitor and respond to tickets which are logged via the service desk.
- Where needed, escalate the tickets for further support and advice.
- Take ownership of issues by carrying out problem analysis to implement permanent fixes to restore service as soon as possible.
- Innovation and development of the IT provision by using new and emerging technologies.
- Installation of new computers, printers, and additional hardware.
- Ensuring classroom hardware is maintained and ready to be used. This includes audio-visual projectors and interactive screens.
- Maintenance of staff devices, ensuring both software and hardware are working to deliver lessons.
- Maintenance of student devices, requiring termly checks on the laptops trolleys and ICT suites to ensure they fully function for students to use.
- Ensure new and existing accounts are working within the schools local domain and third-party cloud solutions.
- Be able to re-image any device using the schools reimaging solution.
- To support the staff in training which will help their knowledge and use of IT within the school.
- To act accordingly and respond quickly to any abuse to the IT infrastructure.
Essential technical knowledge and experience:
- Previous 1st/2nd line support role within the Education Sector.
- Google and Microsoft 365 (Supporting Teams, User Account Provisioning, Teams, SharePoint).
- Windows Server (Hyper-V, Active Directory, DNS, DHCP, Group Policy).
- Windows 11 and application troubleshooting.
- Basic understanding of networking.
Desirable technical knowledge and experience:
- Microsoft 365 certification foundation or higher.
- ITIL foundation or higher.
Personal qualities:
- Excellent time management and punctuality.
- Excellent communication skills, both written and verbal.
- Personal motivation and enthusiasm to learn and progress.
- Ability to work proactively.
- Good planning and organisational skills.
IT Manager (Education) employer: Redsquid
Contact Detail:
Redsquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager (Education)
✨Tip Number 1
Network, network, network! Get out there and connect with people in the education sector. Attend local tech meetups or education conferences to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, especially those related to education. This could include any innovative solutions you've implemented or improvements you've made in previous roles.
✨Tip Number 3
Don’t just apply for jobs; follow up! After submitting your application through our website, drop an email to the hiring manager expressing your enthusiasm for the role. A little persistence can go a long way!
✨Tip Number 4
Prepare for interviews by researching the company’s tech stack and recent projects. Be ready to discuss how your experience with Google and Microsoft 365 can benefit their IT strategy in schools.
We think you need these skills to ace IT Manager (Education)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Manager role. Highlight your experience in 1st/2nd line support, especially within the education sector. We want to see how your skills align with our mission to enhance productivity and efficiency.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and education. Share specific examples of how you've driven improvements in previous roles, as we value innovation and integrity.
Showcase Your Technical Skills: Be sure to list your technical skills clearly, especially your experience with Google and Microsoft 365, Windows Server, and networking. We’re looking for someone who can hit the ground running, so make it easy for us to see your expertise!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Redsquid
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Google and Microsoft 365, as well as Windows Server. Be ready to discuss how you've used these tools in previous roles, especially in the education sector. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past, particularly in a school environment. Think about specific tickets you've resolved or how you've improved IT processes. This will demonstrate your ability to take ownership and implement permanent fixes.
✨Communicate Clearly and Confidently
Since you'll be working closely with staff and students, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills and how you can help others understand IT better. This is key for an IT Manager role.
✨Emphasise Your Passion for Education
Redsquid values innovation and making a difference in education. Share your enthusiasm for using technology to enhance learning experiences. Discuss any relevant projects or initiatives you've been involved in that align with their mission to support high-quality teaching and learning.