At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for diverse clients.
- Company: Join a dynamic team in a leading Managed Service Provider.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Exciting projects and a supportive environment await you!
- Why this job: Make a real difference by solving complex IT challenges and mentoring others.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 € per year.
As our Senior IT Engineer, you will be responsible for:
- Acting as an escalation point to 1st and 2nd line technicians.
- Providing technical support and ticket resolution for servers and infrastructure across a broad range of customers and technologies.
- Maintaining a high degree of customer service for all IT support queries and projects.
- Accurately updating and maintaining our ticketing system and striving to exceed SLAs.
- Responding to enquiries from clients and escalated tickets and effectively resolving any server hardware or software problems.
- Liaising with third party software and hardware providers to expedite prompt resolutions for clients.
- Providing guidance on cybersecurity and IT best practices.
- Effectively managing tickets and tasks through a PSA.
- Managing project works efficiently.
- Mentoring and supporting colleagues.
- Providing technical support resource to support teams.
- Maintaining accurate technical documentation and asset records.
- Out of hours work on occasion.
Skills / Experience preferred:
- Proven experience in a 2nd/3rd line support role within an MSP.
- Windows Server 2019 installation, operation and troubleshooting.
- Varied cloud solutions experience.
- Configure and manage virtualised environments (Hyper-V, VMware).
- Familiarity with backup solutions, RMM tools, and IT security practices.
- Exchange Online, Microsoft 365 deployment, operation and troubleshooting.
- Active Directory and Group Policy Administration.
- Microsoft Azure deployment, support and development exposure.
- Networking – Routers/Switches/Firewalls installation, operation and troubleshooting.
- Cisco Meraki and Unifi configuration, deployment and management.
- Connectivity – Experience specifying and deploying Fibre, MPLS, EFM, vDSL.
- Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec.
- Excellent troubleshooting and communication skills across a variety of disciplines.
Desirable/advantageous:
- Telephony – 3CX, Gamma, Microsoft Business Voice.
Preferred Qualifications:
- HND or BSc / Degree in Computer Science.
- Relevant certifications & accreditation - e.g. CompTIA, Microsoft, Azure Fundamentals would be an advantage.
- ITIL v4 certification (or willingness to work towards it).
- Current driving license and own car required.
Senior IT Engineer - T3 in Glasgow employer: Redsquid
As a Senior IT Engineer at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, including flexible working arrangements and opportunities for professional advancement, all while fostering a collaborative culture that values innovation and teamwork. Located in a vibrant area, our company provides unique advantages such as access to cutting-edge technology and a diverse client base, ensuring your work is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer - T3 in Glasgow
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's a great way to connect with potential employers and show off your passion for IT.
✨Tip Number 2
Showcase your skills! Create a portfolio or GitHub repository with projects that highlight your expertise in Windows Server, cloud solutions, and networking. This gives you an edge over other candidates.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to 2nd/3rd line support. Practice explaining your troubleshooting process clearly and confidently.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join our team and make a difference in IT support.
We think you need these skills to ace Senior IT Engineer - T3 in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Engineer role. Highlight your experience with 2nd/3rd line support, Windows Server, and any cloud solutions you've worked with. We want to see how your skills match up with what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t shy away from showcasing your troubleshooting abilities. Give examples of how you've resolved server hardware or software issues in the past. We love seeing candidates who can think on their feet!
Keep It Professional Yet Personal:While we appreciate professionalism, we also want to get a sense of who you are. Don’t hesitate to let your personality shine through in your cover letter. Share why you're passionate about IT and how you can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Redsquid
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, virtualised environments, and cloud solutions. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your hands-on experience.
✨Showcase Your Customer Service Skills
Since maintaining a high degree of customer service is key, prepare examples of how you've handled difficult client situations in the past. Highlight your communication skills and how you ensure clients feel supported throughout the ticket resolution process.
✨Familiarise Yourself with Their Tools
Research the ticketing systems and PSA tools commonly used in the industry. If you know what the company uses, mention your experience with similar tools or express your willingness to learn quickly. This shows you're proactive and adaptable.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like troubleshooting a server issue or managing a project under tight deadlines. Practise articulating your thought process and decision-making steps clearly, as this will demonstrate your problem-solving abilities.
