At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for diverse clients.
- Company: Join a dynamic Managed Service Provider with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Mentorship opportunities and a chance to work with cutting-edge technologies.
- Why this job: Make a real difference in IT support while developing your skills in a collaborative environment.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 € per year.
As our Senior IT Engineer, you will be responsible for:
- Acting as an escalation point to 1st and 2nd line technicians.
- Providing technical support and ticket resolution for servers and infrastructure across a broad range of customers and technologies.
- Maintaining a high degree of customer service for all IT support queries and projects.
- Accurately updating and maintaining our ticketing system and striving to exceed SLAs.
- Responding to enquiries from clients and escalated tickets and effectively resolving any server hardware or software problems.
- Liaising with third party software/hardware providers to expedite prompt resolutions for clients.
- Providing guidance on cybersecurity and IT best practices.
- Effectively managing tickets and tasks through a PSA.
- Managing project works efficiently.
- Mentoring and supporting colleagues.
- Providing technical support resource to support teams.
- Maintaining accurate technical documentation and asset records.
- Out of hours work on occasion.
Skills / Experience preferred:
- Proven experience in a 2nd/3rd line support role within an MSP.
- Windows Server and 2019 installation, operation and troubleshooting.
- Varied cloud solutions experience.
- Configure and manage virtualised environments (Hyper-V, VMware).
- Familiarity with backup solutions, RMM tools, and IT security practices.
- Exchange Online, Microsoft 365 deployment, operation and troubleshooting.
- Active Directory and Group Policy Administration.
- Microsoft Azure deployment, support and development exposure.
- Networking – Routers/Switches/Firewalls installation, operation and troubleshooting.
- Cisco Meraki and Unifi configuration, deployment and management.
- Connectivity – Experience specifying and deploying Fibre, MPLS, EFM, vDSL.
- Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec.
- Excellent troubleshooting and communication skills across a variety of disciplines.
Desirable/advantageous:
- Telephony – 3CX, Gamma, Microsoft Business Voice.
Preferred Qualifications:
- HND or BSc / Degree in Computer Science.
- Relevant certifications & accreditation - e.g. CompTIA, Microsoft, Azure Fundamentals would be an advantage.
- ITIL v4 certification (or willingness to work towards it).
- Current driving license and own car required.
Senior IT Engineer/2nd/3rd Line Support in Glasgow employer: Redsquid
As a Senior IT Engineer at our company, you will thrive in a dynamic work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and opportunities to mentor colleagues while working with cutting-edge technologies. Located in a vibrant area, our team is dedicated to providing exceptional customer service and fostering a supportive atmosphere for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer/2nd/3rd Line Support in Glasgow
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your next job!
✨Tip Number 2
Don’t just apply for jobs; reach out directly to hiring managers or team leads. A quick message on LinkedIn can go a long way. Show them you’re genuinely interested in their company and the role!
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to 2nd/3rd line support. Practice explaining your troubleshooting process clearly and confidently. We want to see how you think on your feet!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior IT Engineer/2nd/3rd Line Support in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Engineer role. Highlight your experience in 2nd/3rd line support and any relevant technologies you've worked with. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t shy away from showcasing your troubleshooting prowess. Give examples of how you've resolved complex issues in the past. We love seeing candidates who can think on their feet!
Keep It Professional Yet Personal:While we appreciate professionalism, we also value personality! Let your unique voice shine through in your cover letter. Share why you're passionate about IT and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Redsquid
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, virtualised environments, and cloud solutions. Be ready to discuss specific scenarios where you've successfully resolved issues or implemented solutions.
✨Showcase Your Customer Service Skills
Since maintaining a high degree of customer service is key, prepare examples that highlight your communication skills and how you've handled challenging support queries. Think about times when you went above and beyond for a client.
✨Familiarise Yourself with the Company’s Tools
Research the ticketing systems and tools the company uses, like PSA or RMM tools. If you have experience with similar systems, be ready to discuss how you’ve used them effectively in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, such as troubleshooting a network issue or managing an escalated ticket. Practise articulating your thought process and the steps you would take to resolve these issues.
