At a Glance
- Tasks: Lead technical support and resolve complex IT issues for diverse clients.
- Company: Dynamic IT service provider with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Mentorship opportunities and a collaborative work environment await you.
- Why this job: Join a team where your expertise makes a real difference in IT solutions.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 € per year.
As our Senior IT Engineer, you will be responsible for:
- Acting as an escalation point to 1st and 2nd line technicians.
- Providing technical support and ticket resolution for servers and infrastructure across a broad range of customers and technologies.
- Maintaining a high degree of customer service for all IT support queries and projects.
- Accurately updating and maintaining our ticketing system and striving to exceed SLAs.
- Responding to enquiries from clients and escalated tickets and effectively resolving any server hardware or software problems.
- Liaising with third party software/hardware providers to expedite prompt resolutions for clients.
- Providing guidance on cybersecurity and IT best practices.
- Effectively managing tickets and tasks through a PSA.
- Managing project works efficiently.
- Mentoring and supporting colleagues.
- Providing technical support resource to support teams.
- Maintaining accurate technical documentation and asset records.
- Out of hours work on occasion.
Skills / Experience preferred:
- Proven experience in a 2nd/3rd line support role within an MSP.
- Windows Server and 2019 installation, operation and troubleshooting.
- Varied cloud solutions experience.
- Configure and manage virtualised environments (Hyper-V, VMware).
- Familiarity with backup solutions, RMM tools, and IT security practices.
- Exchange Online, Microsoft 365 deployment, operation and troubleshooting.
- Active Directory and Group Policy Administration.
- Microsoft Azure deployment, support and development exposure.
- Networking – Routers/Switches/Firewalls installation, operation and troubleshooting.
- Cisco Meraki & Unifi configuration, deployment & management.
- Connectivity – Experience specifying and deploying Fibre, MPLS, EFM, vDSL.
- Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec.
- Excellent troubleshooting and communication skills across a variety of disciplines.
Desirable/advantageous:
- Telephony – 3CX, Gamma, Microsoft Business Voice.
Preferred Qualifications:
- HND or BSc / Degree in Computer Science.
- Relevant certifications & accreditation - e.g. CompTIA, Microsoft, Azure Fundamentals would be an advantage.
- ITIL v4 certification (or willingness to work towards it).
- Current driving license and own car required.
IT Senior Engineer in Glasgow employer: Redsquid
As a Senior IT Engineer with us, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our commitment to maintaining a high degree of customer service is matched by our investment in your professional journey, offering opportunities for mentorship and skill enhancement in cutting-edge technologies. Located in a vibrant area, we foster a collaborative culture where innovation is encouraged, making us an excellent employer for those seeking meaningful and rewarding careers in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Senior Engineer in Glasgow
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in IT. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website where you can showcase your projects, certifications, and any cool tech stuff you've done. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews like a pro! Research the company, understand their tech stack, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and have some examples ready to demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Senior Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Engineer role. Highlight your experience with 2nd/3rd line support, Windows Server, and any cloud solutions you've worked with. We want to see how your skills match up with what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t shy away from showcasing your troubleshooting prowess. Mention specific examples where you’ve resolved server hardware or software issues. We love seeing how you tackle challenges head-on!
Keep It Professional Yet Personal:While we appreciate a professional tone, don’t forget to let your personality shine through! Share a bit about your passion for IT and how you enjoy mentoring others. We’re all about team spirit here at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Redsquid
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, virtualised environments, and cloud solutions. Be ready to discuss specific scenarios where you've successfully resolved issues or implemented solutions.
✨Showcase Your Customer Service Skills
Since maintaining a high degree of customer service is key, prepare examples of how you've handled difficult client situations in the past. Highlight your communication skills and how you ensure clients feel supported throughout the process.
✨Familiarise Yourself with Their Tools
Research the ticketing systems and PSA tools commonly used in the industry. If you have experience with specific tools mentioned in the job description, be sure to mention it during the interview to show you're already familiar with their processes.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your troubleshooting skills. Think about past experiences where you had to resolve complex issues and be ready to walk through your thought process step-by-step.
