At a Glance
- Tasks: Diagnose and resolve IT issues, build and configure hardware/software solutions.
- Company: Join Redsquid, an innovative tech provider focused on making a difference.
- Benefits: Competitive salary, dynamic work environment, and opportunities for skill development.
- Other info: Fast-paced environment with a focus on customer satisfaction and career growth.
- Why this job: Be part of a team that challenges the status quo and drives real change.
- Qualifications: 2+ years in 2nd Line support, strong knowledge of M365 and Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do. If you’re one of those people, keep reading!
We’re all about making a difference to our customers with the use of technology. We’re an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services – our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.
We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture – we’re purpose led, and we recruit exceptional people who share our values.
The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving.
On a day-to-day basis, you'll be:
- Diagnosing and resolving a wide range of IT issues for customers remotely.
- Building, installing, configuring & troubleshooting hardware and software solutions.
- Acting as the escalation point for our 1st line engineers.
- Keeping all backend systems up to date.
- Ensuring that customer information and documentation on our systems is accurate.
- Providing proactive advice on best practice and approaches for our customers.
- Supporting on project delivery work as needed.
- Consistently developing your skills and knowledge.
- Sharing specialist skills and ways of working across the team.
- Achieving response and fix times within our SLAs.
- Occasionally visiting customer sites on an ad-hoc basis as required, for installs or onsite work.
What you'll be aiming for:
- Consistently positive customer feedback.
- First time fix for issues whenever possible.
- Response times always within SLAs.
- Fix times within SLAs consistently.
- Strong customer relationships.
Experience & skills:
- At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall.
- In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses.
- Experience with M365 platform – essential.
- Strong working knowledge of Microsoft Office products – essential.
Other skills, knowledge & experience:
- Office 365 – Exchange, SharePoint, Intune – Setup and Deployment
- Azure – VM Setup, AVD Settings
- Server Management
- Active Directory
- Hyper-V Replication
- AD Connect Services
Who you are:
You are an experienced engineer, who is customer-focused, motivated, trustworthy and with strong communication skills (both verbal and written).
You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once.
2nd Line Technical Engineer in Glasgow employer: Redsquid
At Redsquid, we pride ourselves on fostering a dynamic and innovative work environment where our employees are encouraged to challenge the status quo and make a real impact. As a 2nd Line Technical Engineer, you will benefit from a culture that values passion, integrity, and teamwork, alongside opportunities for professional growth and skill development in cutting-edge technology services. Located in a vibrant area, we offer a supportive atmosphere that not only prioritises customer satisfaction but also invests in the well-being and advancement of our team members.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technical Engineer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Redsquid and their tech services, and think about how your experience with M365 and IT support can make a difference. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace 2nd Line Technical Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Technical Engineer role. Highlight your experience with M365, Azure, and any relevant technical support roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and how you can make a difference for our customers. Let us know why you're the perfect fit for Redsquid and how you align with our values.
Showcase Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved IT issues in the past. We love seeing candidates who can think on their feet and provide proactive solutions to challenges.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Redsquid
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around M365, Azure, and Active Directory. Be ready to discuss specific scenarios where you've diagnosed and resolved IT issues, as this will show your hands-on experience.
✨Showcase Your Customer Focus
Redsquid values strong customer relationships, so prepare examples of how you've provided exceptional support in the past. Think about times when you went above and beyond to ensure customer satisfaction and how you handled challenging situations.
✨Demonstrate Problem-Solving Skills
Be ready to tackle some hypothetical IT problems during the interview. Practice explaining your thought process clearly and logically, as this will highlight your ability to investigate and resolve issues effectively.
✨Emphasise Teamwork and Communication
Since you'll be working closely with 1st line engineers and other team members, share experiences that showcase your collaboration skills. Highlight how you’ve shared knowledge or supported colleagues in achieving common goals.
