Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and mentor IT Service Desk teams to deliver exceptional client service.
- Company: Join a dynamic company focused on service excellence and innovation.
- Benefits: Permanent role with opportunities for career growth and development.
- Why this job: Make a real impact by leading a high-performance team in a tech-driven environment.
- Qualifications: Experience in customer service, people management, and IT technical knowledge.
- Other info: Collaborative culture with a focus on compliance and best practices.
The predicted salary is between 50000 - 70000 £ per year.
We are seeking a motivated and technically experienced Team Lead to provide mentoring, guidance and leadership to our IT Service Desk teams. This role is pivotal in driving service members and delivering client service excellence according to the Redsquid values.
Key Responsibilities:
- Lead and develop a Service Delivery team, fostering a proactive, high-performance environment.
- Collaborate with Account Management to align support with client needs.
- Deliver technical projects, including system installations, migrations, hardware builds and infrastructure changes, in partnership with the centralised PMO team.
- Empower team members to achieve career growth and excel in their roles.
- Ensure compliance with SLAs, company policies, and best practices.
Requirements:
- Proven experience in delivering exceptional customer service, ideally in an MSP.
- Strong people management and communication abilities.
- Expertise in Microsoft Server and End User environments, UC, Mobile, Networking.
- Familiarity with ITIL 4 Service and Technical Management practices and terminology related to the Service Desk and Service Management would be an advantage.
Locations
Regulatory Affairs Lead - Pharmaceutical in Glasgow, North East employer: Redsquid
Contact Detail:
Redsquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regulatory Affairs Lead - Pharmaceutical in Glasgow, North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Regulatory Affairs Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service delivery and compliance, so you can showcase how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to people management and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Regulatory Affairs Lead - Pharmaceutical in Glasgow, North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Regulatory Affairs Lead. Highlight your experience in IT service delivery and people management, as well as any relevant technical projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you embody the Redsquid values. We love seeing candidates who can connect their personal experiences to our mission.
Showcase Your Technical Skills: Don’t forget to mention your expertise in Microsoft Server, networking, and ITIL practices. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Redsquid
✨Know Your Stuff
Make sure you brush up on your knowledge of ITIL 4 Service and Technical Management practices. Familiarise yourself with the key concepts and terminology, as this will show that you're serious about the role and understand the industry standards.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you mentored team members or improved service delivery. This will demonstrate your ability to guide and develop a high-performance team.
✨Client-Centric Mindset
Be ready to discuss how you've aligned support with client needs in previous roles. Highlight any experiences where you went above and beyond to deliver exceptional customer service, as this aligns perfectly with the company's values.
✨Technical Know-How is Key
Brush up on your technical skills, especially around Microsoft Server, networking, and end-user environments. Be prepared to discuss any relevant projects you've worked on, such as system installations or migrations, to showcase your hands-on experience.