At a Glance
- Tasks: Diagnose and resolve IT issues, configure hardware/software, and support project delivery.
- Company: Join Redsquid, a tech innovator focused on making a difference for customers.
- Benefits: Competitive salary, dynamic work environment, and opportunities for skill development.
- Other info: Fast-paced role with excellent career growth and customer interaction.
- Why this job: Be part of a purpose-led team that values innovation and integrity.
- Qualifications: 2+ years in 2nd Line support, strong knowledge of M365 and Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do. If you're one of those people, keep reading! We're all about making a difference to our customers with the use of technology. We're an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services. Our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success. We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture - we're purpose led, and we recruit exceptional people who share our values.
The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving. On a day-to-day basis, you'll be:
- Diagnosing and resolving a wide range of IT issues for customers remotely.
- Building, installing, configuring & troubleshooting hardware and software solutions.
- Acting as the escalation point for our 1st line engineers.
- Keeping all backend systems up to date.
- Ensuring that customer information and documentation on our systems is accurate.
- Providing proactive advice on best practice and approaches for our customers.
- Supporting on project delivery work as needed.
- Consistently developing your skills and knowledge.
- Sharing specialist skills and ways of working across the team.
- Achieving response and fix times within our SLAs.
- Occasionally visiting customer sites on an ad-hoc basis as required, for installs or onsite work.
What you'll be aiming for:
- Consistently positive customer feedback.
- First time fix for issues whenever possible.
- Response times always within SLAs.
- Fix times within SLAs consistently.
- Strong customer relationships.
Experience & skills:
- At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall.
- In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses.
- Experience with M365 platform essential.
- Strong working knowledge of Microsoft Office products essential.
Other skills, knowledge & experience:
- Office 365 - Exchange, SharePoint, Intune - Setup and Deployment
- Azure - VM Setup, AVD Settings
- Server Management
- Active Directory
- Hyper-V Replication
- AD Connect Services
Who you are:
You are an experienced engineer, who is customer-focused, motivated, trustworthy and with strong communication skills (both verbal and written). You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once.
2nd Line Technical Engineer employer: Redsquid
At Redsquid, we pride ourselves on fostering a dynamic and innovative work environment where our employees are empowered to challenge the status quo and make a real impact. As a 2nd Line Technical Engineer, you'll benefit from a culture that values passion, integrity, and continuous learning, with ample opportunities for professional growth and development. Located in a vibrant area, we offer a collaborative team atmosphere, competitive benefits, and the chance to work with cutting-edge technology that drives success for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technical Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that 2nd Line Technical Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub repository where you can demonstrate your technical projects or solutions. This gives potential employers a tangible way to see what you can do beyond just your CV.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Technical Engineer
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. Mention specific tools and technologies you've worked with, especially those listed in the job description like M365, Azure, and Active Directory. We want to see how your experience aligns with what we need!
Tailor Your Application:Don’t just send a generic CV and cover letter! Tailor your application to reflect our values and the role. Use keywords from the job description to show us you understand what we're looking for. This helps us see that you're genuinely interested in joining our team.
Be Customer-Focused:Since this role is all about providing top-notch support, make sure to include examples of how you've delivered excellent customer service in the past. Share any feedback you've received or situations where you went above and beyond to help a customer.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our innovative team!
How to prepare for a job interview at Redsquid
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around M365, Azure, and Active Directory. Be ready to discuss specific scenarios where you've diagnosed and resolved IT issues, as this will show your hands-on experience.
✨Showcase Your Customer Focus
Redsquid values strong customer relationships, so prepare examples of how you've gone above and beyond for clients. Think about times when you provided proactive advice or improved a customer's experience with your support.
✨Demonstrate Problem-Solving Skills
Be ready to tackle some hypothetical IT problems during the interview. Practice explaining your thought process clearly and logically, as this will highlight your ability to investigate and resolve issues effectively.
✨Emphasise Team Collaboration
Since you'll be working closely with 1st line engineers and other team members, share experiences that showcase your teamwork skills. Discuss how you've shared knowledge or supported colleagues in achieving common goals.
