At a Glance
- Tasks: Be the first line of defence for tech issues and ensure platform stability.
- Company: Join Redsquid, a forward-thinking tech company in Fife.
- Benefits: Enjoy a permanent role with full-time hours and growth opportunities.
- Other info: Work in a dynamic environment with supportive teams and career advancement.
- Why this job: Kickstart your tech career while helping others and solving real problems.
- Qualifications: Basic tech knowledge and a passion for problem-solving are key.
The predicted salary is between 25000 - 32000 € per year.
As a Redsquid Tier 1 Engineer, you will be the first line of defense in ensuring the stability, security, and performance of our Redsquid platform. This entry-level position is ideal for individuals passionate about technology, troubleshooting, and delivering exceptional customer support. You will work closely with senior engineers and operations teams to resolve technical issues, monitor systems, and maintain service excellence.
Location: Scotland, Fife
Type: Permanent, Full-time
Duties & Responsibilities:
- Incident Response: Act as the initial point of contact for technical issues related to the Red Squid platform.
- Monitoring & Alerts: Use monitoring tools to identify and elevate anomalies in system performance.
- Troubleshooting: Diagnose and resolve Tier 1 issues, including connectivity, configuration, and basic application errors.
- Documentation: Maintain accurate records of incidents, resolutions, and escalation paths.
- Collaboration: Work with Tier 2 and Tier 3 engineers for complex problem resolution.
- Customer Support: Provide clear and professional communication with internal teams and external clients.
Required Skills & Qualifications:
- Microsoft 365 support
- Basic understanding of networking (TCP/IP, DNS, VPN).
- Knowledge of cloud platforms.
- Strong problem-solving and analytical skills.
- Excellent communication and documentation abilities.
- Ability to work in a fast-paced support environment.
Preferred Experience:
- 1+ year in a technical support or helpdesk role.
- Exposure to monitoring tools (e.g. Connectwise, Datto).
Redsquid Communications Ltd is an equal opportunity employer. We take all reasonable steps to employ, train and promote employees based on their experience, abilities, and qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origins and caste), religion or belief, sex, or sexual orientation.
Tier 1 Engineer - Fife employer: Redsquid Communications
Redsquid Communications Ltd is an exceptional employer, offering a dynamic work environment in Fife where technology enthusiasts can thrive. With a strong focus on employee development, you will have the opportunity to collaborate with experienced engineers, enhancing your skills while contributing to a culture of innovation and support. Our commitment to diversity and inclusion ensures that every team member is valued, making Redsquid a rewarding place to build your career in tech.
StudySmarter Expert Advice🤫
We think this is how you could land Tier 1 Engineer - Fife
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Redsquid on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft 365, basic networking concepts, and any relevant troubleshooting experiences. We want to see your passion for tech shine through!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to tackle hypothetical scenarios or past experiences where you resolved issues. We love seeing how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Redsquid team.
We think you need these skills to ace Tier 1 Engineer - Fife
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant skills and experiences that match the Tier 1 Engineer role. We want to see how your background in tech support or troubleshooting aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and customer support. Let us know why you're excited about joining the Redsquid team and how you can contribute.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Redsquid Communications
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365, networking fundamentals like TCP/IP and DNS, and cloud platforms. Being able to discuss these topics confidently will show that you're ready for the technical challenges of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Whether it's a connectivity problem or a configuration error, having specific scenarios ready will demonstrate your analytical abilities and troubleshooting mindset.
✨Communicate Clearly
Since customer support is key, practice explaining technical concepts in simple terms. During the interview, focus on clear and professional communication, as this will reflect your ability to interact with clients and internal teams effectively.
✨Familiarise Yourself with Monitoring Tools
If you have experience with monitoring tools like Connectwise or Datto, be sure to mention it. If not, do a bit of research on them so you can discuss their purpose and importance in maintaining system performance during your interview.
