At a Glance
- Tasks: Be the first line of defence for our Redsquid platform's stability and performance.
- Company: Join Redsquid Communications, a forward-thinking tech company in Fife.
- Benefits: Enjoy a permanent, full-time role with opportunities for growth and development.
- Other info: Work in a dynamic environment with a focus on teamwork and collaboration.
- Why this job: Kickstart your tech career while solving real-world problems and supporting customers.
- Qualifications: Basic tech skills and a passion for troubleshooting are essential.
The predicted salary is between 25000 - 32000 £ per year.
As a Redsquid Tier 1 Engineer, you will be the first line of defense in ensuring the stability, security, and performance of our Redsquid platform. This entry-level position is ideal for individuals passionate about technology, troubleshooting, and delivering exceptional customer support. You will work closely with senior engineers and operations teams to resolve technical issues, monitor systems, and maintain service excellence.
Location: Scotland, Fife
Type: Permanent, Full-time
Duties & Responsibilities
- Incident Response: Act as the initial point of contact for technical issues related to the Red Squid platform.
- Monitoring & Alerts: Use monitoring tools to identify and elevate anomalies in system performance.
- Troubleshooting: Diagnose and resolve Tier 1 issues, including connectivity, configuration, and basic application errors.
- Documentation: Maintain accurate records of incidents, resolutions, and escalation paths.
- Collaboration: Work with Tier 2 and Tier 3 engineers for complex problem resolution.
- Customer Support: Provide clear and professional communication with internal teams and external clients.
Required Skills & Qualifications
- Microsoft 365 support
- Basic understanding of networking (TCP/IP, DNS, VPN).
- Knowledge of cloud platforms.
- Strong problem-solving and analytical skills.
- Excellent communication and documentation abilities.
- Ability to work in a fast-paced support environment.
Preferred Experience
- 1+ year in a technical support or helpdesk role.
- Exposure to monitoring tools (e.g. Connectwise, Datto).
Redsquid Communications Ltd is an equal opportunity employer. We take all reasonable steps to employ, train and promote employees based on their experience, abilities, and qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origins and caste), religion or belief, sex, or sexual orientation.
Tier 1 Engineer - Fife in Scotland employer: Redsquid Communications
Redsquid Communications is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Scotland. With a strong emphasis on employee development, team members are encouraged to grow their skills through mentorship and training opportunities, ensuring a fulfilling career path. The company values service excellence and customer satisfaction, making it a rewarding place for those passionate about IT and dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Tier 1 Engineer - Fife in Scotland
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Redsquid on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft 365, basic networking concepts, and any relevant troubleshooting experiences. We want to see your passion for tech shine through!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to walk us through how you would tackle common Tier 1 issues. We love hearing about your thought process and how you approach challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Redsquid team.
We think you need these skills to ace Tier 1 Engineer - Fife in Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant skills and experiences that match the Tier 1 Engineer role. We want to see how your background in tech support or troubleshooting can shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your passion for technology and customer support. Share specific examples of how you've tackled technical issues in the past and why you’re excited about joining our team.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your ability to communicate clearly and professionally. We love candidates who can explain complex ideas simply!
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It helps us keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Redsquid Communications
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365, networking fundamentals like TCP/IP and DNS, and cloud platforms. Being able to discuss these topics confidently will show that you're ready for the technical challenges of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Whether it's a connectivity problem or a configuration error, having specific scenarios ready will demonstrate your analytical abilities and readiness to handle Tier 1 issues.
✨Practice Clear Communication
Since customer support is key, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate effectively with both internal teams and clients.
✨Familiarise Yourself with Monitoring Tools
If you have experience with tools like Connectwise or Datto, be prepared to discuss it. If not, do a bit of research to understand how these tools work and their importance in monitoring system performance.
