At a Glance
- Tasks: Manage and maintain IT systems in schools, ensuring smooth operations and support.
- Company: Join Redsquid Communications Ltd, a forward-thinking employer in the education sector.
- Benefits: Full-time role with opportunities for personal and technical development.
- Other info: Dynamic work environment with a focus on innovation and career growth.
- Why this job: Make a real difference in education by enhancing IT services for students and staff.
- Qualifications: Experience in 1st/2nd line IT support, especially in education, is essential.
The predicted salary is between 35000 - 45000 € per year.
We are looking for a motivated individual with experience in 1st/2nd line IT support services, with experience in the education sector. This mobile role will entail carrying out weekly scheduled on-site maintenance visits to a range of schools and remotely respond to any relevant tickets raised via our service desk. You will be supported by an experienced team with opportunities to develop, learn and progress both technically and personally.
About the job:
- Location: London, Greenwich
- Type: Permanent, Full-time, On-Site, Monday to Friday, 8:00am – 4:00pm
As IT Manager, you will be responsible for the effective management, installation, maintenance, and security of the school’s ICT network, encompassing both curriculum and administrative systems. This includes overseeing all hardware and software infrastructure to ensure reliability and performance. You will work closely with the Senior Management Team to shape the school’s IT strategy, plan and deliver projects, and drive improvements. Your role is critical in maintaining a secure, stable, and optimized ICT environment that supports high-quality teaching and learning.
Duties & Responsibilities:
- To monitor and respond to tickets which are logged via the service desk. Where needed escalate the tickets for further support and advice.
- Take ownership of issues by carrying out problem analysis to implement permanent fixes to restore service as soon as possible.
- Innovation and development of the IT provision by using new and emerging technologies.
- Installation of new computers, printers, and additional hardware.
- Ensuring classroom hardware is maintained and ready to be used. This includes audio visual projectors and interactive screens.
- Maintenance of staff devices, both software and hardware to ensure lessons can be delivered.
- Maintenance of student devices, requiring termly checks on the laptops trolleys and ICT suites to ensure they fully function for students to use.
- Ensure new and existing accounts are working within the school’s local domain and third-party cloud solutions.
- Be able to re-image any device using the school’s reimaging solution.
- To support the staff in training which will help their knowledge and use of IT within the school.
- To act accordingly and respond quickly to any abuse to the IT infrastructure.
Essential technical knowledge and experience:
- Previous 1st/2nd line support role within the Education Sector.
- Microsoft 365 (Supporting Teams, User Account Provisioning, Teams, SharePoint).
- Windows Server (Hyper-V, Active Directory, DNS, DHCP, Group Policy).
- Windows 11 and application troubleshooting.
- Basic understanding of networking.
Desirable technical knowledge and experience:
- Microsoft 365 certification foundation or higher.
- ITIL foundation or higher.
- Excellent time management and punctuality.
- Excellent communication skills, both written and verbal.
- Personal motivation and enthusiasm to learn and progress.
- Ability to work proactively.
- Good planning and organisational skills.
Redsquid Communications Ltd is an equal opportunity employer. We take all reasonable steps to employ, train and promote employees based on their experience, abilities, and qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origins and caste), religion or belief, sex, or sexual orientation.
IT Manager – Education Sector in London employer: Redsquid Communications
Redsquid Communications Ltd is an exceptional employer, offering a supportive work culture that prioritises employee growth and development within the education sector. Located in Greenwich, London, this role as IT Manager provides opportunities for meaningful engagement with schools, ensuring a secure and optimised ICT environment while fostering innovation through new technologies. With a commitment to equal opportunity and a focus on personal and professional advancement, Redsquid is dedicated to creating a rewarding workplace for all its employees.
StudySmarter Expert Advice🤫
We think this is how you could land IT Manager – Education Sector in London
✨Tip Number 1
Network, network, network! Reach out to your contacts in the education sector and let them know you're on the hunt for an IT Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge, especially around Microsoft 365 and Windows Server. We recommend doing mock interviews with friends or using online resources to get comfortable with common questions.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples of how you've tackled IT issues in the past, especially in an educational setting. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Manager – Education Sector in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Manager role in the education sector. Highlight your experience in 1st/2nd line support and any relevant projects you've worked on that align with our needs.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about IT in education. Share specific examples of how you've improved IT services in previous roles and how you can bring that innovation to us.
Show Off Your Technical Skills:Be sure to list your technical skills clearly, especially those related to Microsoft 365, Windows Server, and networking. We want to see how your expertise can help us maintain a secure and efficient ICT environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Redsquid Communications
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows Server, and basic networking. Be ready to discuss your previous experiences in 1st/2nd line support and how you've tackled specific issues in the education sector.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've taken ownership of IT issues and implemented permanent fixes. Think about times when you had to escalate tickets and how you communicated with your team to resolve problems efficiently.
✨Demonstrate Your Communication Skills
Since you'll be working closely with staff and students, practice explaining technical concepts in simple terms. Be ready to discuss how you've supported staff training in the past and how you can help improve their IT skills.
✨Be Proactive and Organised
Highlight your time management and organisational skills during the interview. Share examples of how you've planned and delivered IT projects or maintenance schedules, ensuring everything runs smoothly in a school environment.
