At a Glance
- Tasks: Lead and mentor IT Service Desk teams to deliver exceptional customer service.
- Company: Redsquid Communications, a dynamic company in Scotland focused on service excellence.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Join a vibrant team with opportunities for growth and innovation.
- Why this job: Make a real difference by driving service excellence and developing future tech leaders.
- Qualifications: Experience in IT service delivery and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Redsquid Communications in Scotland seeks a motivated Team Lead to provide mentoring and guidance to their IT Service Desk teams. This pivotal role drives service excellence, resolves customer issues, and develops team members while ensuring outstanding customer satisfaction.
The ideal candidate will lead by example, mentor team members, and deliver client service excellence. Responsibilities include managing ticket queues, developing the team, and implementing system improvements while ensuring compliance with SLAs and company policies.
IT Service Delivery Leader | Mentor Teams & Drive Excellence employer: Redsquid Communications
Redsquid Communications is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Scotland. With a strong emphasis on employee development, team members are encouraged to grow their skills through mentorship and training opportunities, ensuring a fulfilling career path. The company values service excellence and customer satisfaction, making it a rewarding place for those passionate about IT and dedicated to making a difference.
