At a Glance
- Tasks: Deliver expert technical support and manage projects for diverse customer environments.
- Company: Join Redsquid Communications, a forward-thinking employer committed to diversity and inclusion.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Dynamic work environment with opportunities for out-of-hours work and continuous learning.
- Why this job: Make a real impact by solving complex IT challenges and mentoring others.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
As our Senior IT Engineer, you will be responsible for delivering expert technical support across a range of customer environments, acting as an escalation point for support teams, managing projects, and ensuring excellent customer service. You will also support colleagues, maintain technical documentation, and provide guidance on cybersecurity and IT best practices.
Duties & Responsibilities
- Acting as an escalation point to 1st and 2nd line technicians.
- Providing technical support and ticket resolution for servers and infrastructure across a broad range of customers and technologies.
- Maintaining a high degree of customer service for all IT support queries and projects.
- Accurately updating/maintaining our ticketing system and striving to exceed SLAs.
- Responding to enquiries from clients and escalated tickets and effectively resolving any server hardware or software problems.
- Liaising with third party software/hardware providers to expedite prompt resolutions for clients.
- Provide guidance on cybersecurity and IT best practices.
- Effectively managing tickets & tasks through a PSA.
- Managing project works efficiently.
- Mentoring and supporting colleagues.
- Providing technical support resource to support teams.
- Maintain accurate technical documentation and asset records.
- Out of Hours work on occasion.
Skills / Experience preferred
- Proven experience in a 2nd/3rd line support role within an MSP.
- Windows Server 2012, 2016 and 2019 installation, operation and troubleshooting.
- Configure and manage virtualised environments (Hyper-V, VMware).
- Familiarity with backup solutions, RMM tools, and IT security practices.
- Exchange Online, Microsoft 365 deployment, operation and troubleshooting.
- Active Directory and Group Policy Administration.
- Microsoft Azure deployment, support and development exposure.
- Networking – Routers/Switches/Firewalls installation, operation and troubleshooting.
- Connectivity – Experience specifying and deploying Fibre, MPLS, EFM, vDSL.
- Excellent troubleshooting and communication skills across a variety of disciplines.
Desirable/advantageous
- Telephony – 3CX, Gamma, Microsoft Business Voice.
Preferred Qualifications
- HND or BSC / Degree in Computer Science.
- Relevant certifications & accreditation – e.g. CompTIA, Microsoft, Azure Fundamentals would be an advantage.
- ITIL v4 certification (or willingness to work towards it).
- Current Driving License and own car required.
Senior IT Engineer - T3 (Glasgow) employer: Redsquid Communications
At Redsquid Communications Ltd, we pride ourselves on fostering a collaborative and inclusive work environment where innovation thrives. As a Senior IT Engineer in Glasgow, you will benefit from ongoing professional development opportunities, a supportive team culture, and the chance to work with cutting-edge technologies while delivering exceptional service to our diverse clientele. Join us to be part of a company that values your expertise and encourages your growth in the dynamic field of IT.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer - T3 (Glasgow)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any relevant experience. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to the role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Engineer - T3 (Glasgow)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Engineer role. Highlight your experience with Windows Server, virtualised environments, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Don’t forget to mention your experience in managing projects and providing excellent customer service.
Show Off Your Technical Skills:In your application, be sure to showcase your technical skills, especially in areas like Active Directory, Microsoft 365, and networking. We love seeing specific examples of how you've tackled challenges in previous roles!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Redsquid Communications
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, virtualisation, and networking. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Customer Service Skills
Since the role emphasises excellent customer service, prepare examples of how you've gone above and beyond for clients in previous roles. Highlight your communication skills and how you handle escalated tickets, as this will demonstrate your ability to manage customer expectations effectively.
✨Familiarise Yourself with Cybersecurity Best Practices
Given the focus on cybersecurity, be prepared to discuss current best practices and any relevant experiences you have. This could include how you've implemented security measures or dealt with potential threats in past roles, showcasing your proactive approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their IT environment, team dynamics, and project management processes. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
