Redsquid Communications is seeking a Senior IT Engineer to deliver expert technical support across various environments. Responsibilities include diagnosing IT issues, escalating support inquiries, and maintaining system documentation.
The role requires at least 2 years in technical support with strong communication and customer service skills, focusing on positive client relationships and effective problem-solving.
Office 365 and M365 experience is essential, alongside a proactive approach to support. The position is based in Glasgow, UK, with the opportunity to work on-site as required.
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Senior 2nd Line IT Engineer — Remote Support & Escalation in Glasgow employer: Redsquid Communications
Redsquid Communications is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Scotland. With a strong emphasis on employee development, team members are encouraged to grow their skills through mentorship and training opportunities, ensuring a fulfilling career path. The company values service excellence and customer satisfaction, making it a rewarding place for those passionate about IT and dedicated to making a difference.
