At a Glance
- Tasks: Be the first line of defence for our Redsquid platform's stability and performance.
- Company: Join a dynamic tech company focused on innovation and customer support.
- Benefits: Enjoy a permanent, full-time role with opportunities for growth and development.
- Other info: Work in a fast-paced environment with a supportive team and great career prospects.
- Why this job: Kickstart your tech career while solving real-world problems and helping customers.
- Qualifications: Basic tech knowledge and a passion for problem-solving are essential.
The predicted salary is between 20250 - 24750 £ per year.
As a Redsquid Tier 1 Engineer, you will be the first line of defense in ensuring the stability, security, and performance of our Redsquid platform.
This entry-level position is ideal for individuals passionate about technology, troubleshooting, and delivering exceptional customer support.
You will work closely with senior engineers and operations teams to resolve technical issues, monitor systems, and maintain service excellence.
About the job
- Location: Scotland, Fife
- Permanent, Full-time
Duties & Responsibilities
- Incident Response: Act as the initial point of contact for technical issues related to the Red Squid platform.
- Monitoring & Alerts: Use monitoring tools to identify and elevate anomalies in system performance.
- Troubleshooting: Diagnose and resolve Tier 1 issues, including connectivity, configuration, and basic application errors.
- Documentation: Maintain accurate records of incidents, resolutions, and escalation paths.
- Collaboration: Work with Tier 2 and Tier 3 engineers for complex problem resolution.
- Customer Support: Provide clear and professional communication with internal teams and external clients.
- Required Skills & Qualifications
- Microsoft 365 support
- Basic understanding of networking (TCP/IP, DNS, VPN).
- Knowledge of cloud platforms.
- Strong problem-solving and analytical skills.
- Excellent communication and documentation abilities.
- Ability to work in a fast-paced support environment.
- Preferred Experience
- 1+ year in a technical support or helpdesk role.
- Exposure to monitoring tools (e. g. Connectwise, Datto).
Redsquid Communications Ltd is an equal opportunity employer.
We take all reasonable steps to employ, train and promote employees based on their experience, abilities, and qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origins and caste), religion or belief, sex, or sexual orientation.
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Tier 1 Engineer - Fife employer: Redsquid Communications
Join a dynamic communications firm in Scotland that prioritises employee well-being and professional growth. With a supportive work culture, generous benefits including 24 days of annual leave, and opportunities for career advancement, this role as a Senior HR Generalist/People Partner offers a meaningful and rewarding employment experience in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Tier 1 Engineer - Fife
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Redsquid Communications. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Redsquid Communications before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tier 1 Engineer - Fife
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Redsquid Communications:Your cover letter is your chance to shine! Tell us why you want to work at Redsquid Communications specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Redsquid Communications!
How to prepare for a job interview at Redsquid Communications
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
