At a Glance
- Tasks: Manage and maintain IT systems in schools, ensuring smooth operations and support.
- Company: Join Redsquid Communications Ltd, a forward-thinking employer in the education sector.
- Benefits: Full-time role with opportunities for personal and technical development.
- Other info: Dynamic work environment with a focus on innovation and career growth.
- Why this job: Make a real difference in education by enhancing IT services for students and staff.
- Qualifications: Experience in 1st/2nd line IT support, especially in education, is essential.
The predicted salary is between 33143 - 40508 £ per year.
We are looking for a motivated individual with experience in 1 st /2 nd line IT support services, with experience in the education sector.
This mobile role will entail carrying out weekly scheduled on-site maintenance visits to a range of schools and remotely respond to any relevant tickets raised via our service desk .
You will be supported by an experienced team with opportunities to develop, learn and progress both technically and personally.
About the job
- London, Greenwich
- Permanent, Full-time, On-Site, Monday to Friday, 8:00am – 4:00pm
As IT Manager, you will be responsible for the effective management, installation, maintenance, and security of the school’s ICT network, encompassing both curriculum and administrative systems.
This includes overseeing all hardware and software infrastructure to ensure reliability and performance.
You will work closely with the Senior Management Team to shape the school’s IT strategy, plan and deliver projects, and drive improvements.
Your role is critical in maintaining a secure, stable, and optimized ICT environment that supports high-quality teaching and learning.
Duties & Responsibilities
- To monitor and respond to tickets which are logged via the service desk.
- Where needed escalated the tickets for further support and advice.
- Take ownership of issues by carrying out problem analysis to implement permanent fixes to restore service as soon as possible.
- Innovation and development of the IT provision by using new and emerging technologies.
- Installation of new computers, printers, and additional hardware.
- Ensuring classroom hardware is maintained and ready to be used. This includes audio visual projectors and interactive screens.
- Maintenance of staff devices, both software and hardware are working to ensure lessons can be delivered.
- Maintenance of student devices. This will require termly checks on the laptops trolleys and ICT suites to ensure they fully function for students to use.
- Ensure new and existing accounts are working within the school’s local domain and third-party cloud solutions.
- Be able to re-image any device using the school’s reimaging solution.
- To support the staff in training which will help their knowledge and use of IT within the school.
- To act accordingly and respond quickly to any abuse to the IT infrastructure.
Essential technical knowledge and experience
- Previous 1 st /2 nd line support role within the Education Sector.
- Microsoft 365 (Supporting Teams, User Account Provisioning, Teams, Share Point).
- Windows Server (Hyper-V, Active Directory, DNS, DHCP, Group Policy).
- Windows 11 and application troubleshooting.
- Basic understanding of networking.
Desirable technical knowledge and experience
- Microsoft 365 certification foundation or higher.
- ITIL foundation or higher.
- Excellent time management and punctuality.
- Excellent communication skills, both written and verbal.
- Personal motivation and enthusiasm to learn and progress.
- Ability to work proactively.
- Good planning and organisational skills.
Redsquid Communications Ltd is an equal opportunity employer.
We take all reasonable steps to employ, train and promote employees based on their experience, abilities, and qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origins and caste), religion or belief, sex, or sexual orientation.
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IT Manager – Education Sector employer: Redsquid Communications
Join a dynamic communications firm in Scotland that prioritises employee well-being and professional growth. With a supportive work culture, generous benefits including 24 days of annual leave, and opportunities for career advancement, this role as a Senior HR Generalist/People Partner offers a meaningful and rewarding employment experience in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land IT Manager – Education Sector
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Redsquid Communications values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Redsquid Communications might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Redsquid Communications!
✨Direct Apply to Redsquid Communications
Let's not forget to apply directly through the Redsquid Communications website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Manager – Education Sector
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Redsquid Communications.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Redsquid Communications. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Redsquid Communications
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
