At a Glance
- Tasks: Deliver expert technical support and manage projects for diverse customer environments.
- Company: Join Redsquid Communications, a forward-thinking employer committed to diversity and inclusion.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Dynamic work environment with opportunities for out-of-hours work and continuous learning.
- Why this job: Make a real impact by solving complex IT challenges and mentoring others.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills required.
The predicted salary is between 38250 - 46750 £ per year.
As our Senior IT Engineer, you will be responsible for delivering expert technical support across a range of customer environments, acting as an escalation point for support teams, managing projects, and ensuring excellent customer service.
You will also support colleagues, maintain technical documentation, and provide guidance on cybersecurity and IT best practices.
Duties & Responsibilities
- Acting as an escalation point to 1st and 2nd line technicians.
- Providing technical support and ticket resolution for servers and infrastructure across a broad range of customers and technologies.
- Maintaining a high degree of customer service for all IT support queries and projects.
- Accurately updating /maintaining our ticketing system and striving to exceed SLAs.
- Responding to enquiries from clients and escalated tickets and effectively resolving any server hardware or software problems.
- Liaising with third party software/hardware providers to expedite prompt resolutions for clients.
- Provide guidance on cybersecurity and IT best practices.
- Effectively managing tickets & task through a PSA.
- Managing project works efficiently.
- Mentoring and supporting colleagues.
- Providing technical support resource to support teams.
- Maintain accurate technical documentation and asset records.
- Out of Hours work on occasion.
Skills / Experience preferred
- Proven experience in a 2nd/3rd line support role within an MSP.
- Windows Server 2012, 2016 and 2019 installation, operation and troubleshooting.
- Configure and manage virtualised environments (Hyper-V, VMware).
- Familiarity with backup solutions, RMM tools, and IT security practices.
- Exchange Online, Microsoft 365 deployment, operation and troubleshooting.
- Active Directory and Group Policy Administration.
- Microsoft Azure deployment, support and development exposure.
- Networking – Routers/Switches/Firewalls installation, operation and troubleshooting.
- Connectivity – Experience specifying and deploying Fibre, MPLS, EFM, v DSL.
- Excellent troubleshooting and communication skills across a variety of disciplines.
- Desirable/advantageous Telephony – 3CX, Gamma, Microsoft Business Voice.
- Preferred Qualifications
- HND or BSC / Degree in Computer Science.
- Relevant certifications & accreditation – e. g. Comp TIA, Microsoft, Azure Fundamentals would be an advantage.
- ITIL v4 certification (or willingness to work towards it).
- Current Driving License and own car required.
Redsquid Communications Ltd is an equal opportunity employer.
We take all reasonable steps to employ, train and promote employees based on their experience, abilities, and qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origins and caste), religion or belief, sex, or sexual orientation.
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Senior IT Engineer - T3 (Glasgow) employer: Redsquid Communications
Join a dynamic communications firm in Scotland that prioritises employee well-being and professional growth. With a supportive work culture, generous benefits including 24 days of annual leave, and opportunities for career advancement, this role as a Senior HR Generalist/People Partner offers a meaningful and rewarding employment experience in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer - T3 (Glasgow)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Redsquid Communications values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Redsquid Communications might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Redsquid Communications!
✨Direct Apply to Redsquid Communications
Let's not forget to apply directly through the Redsquid Communications website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Engineer - T3 (Glasgow)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Redsquid Communications.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Redsquid Communications. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Redsquid Communications
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
