At a Glance
- Tasks: Provide 1st/2nd line IT support in schools and maintain tech infrastructure.
- Company: Join Redsquid, a forward-thinking tech provider focused on education.
- Benefits: Great career development, training opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and technical growth.
- Why this job: Make a real difference in education through innovative technology solutions.
- Qualifications: Experience in IT support, especially in the education sector, is essential.
The predicted salary is between 31500 - 38500 £ per year.
Reports to : Team Leader
At Redsquid we’re all about making a difference to our customers with the use of technology.
We’re an innovative provider of Io T, voice & data, cyber, IT, cloud and technology services – our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.
We work with passion, innovation and integrity, as a team.
These are the cornerstones of our approach and our culture – we’re purpose led, and we recruit exceptional people who share our values.
We are looking for a motivated individual with experience in 1st/2nd line IT support services, with experience in the education sector.
This mobile role will entail carrying out weekly scheduled on-site maintenance visits to a range of schools and remotely respond to any relevant tickets raised via our service desk.
You will be supported by an experienced team with opportunities to develop, learn and progress both technically and personally.
Job Purpose
We are looking for motivated, hard-working people who are passionate about technology and working in the education sector.
We have fantastic career development opportunities and a structured and rewarding Professional Development and Training Scheme.
This includes overseeing all hardware and software infrastructure to ensure reliability and performance.
You will work closely with the Senior Management Team to shape the school’s IT strategy, plan and deliver projects, and drive improvements.
Your role is critical in maintaining a secure, stable, and optimized ICT environment that supports high-quality teaching and learning.
Roles and Responsibilities
- To monitor and respond to tickets which are logged via the service desk.
- Where needed escalate the tickets for further support and advice.
- Take ownership of issues by carrying out problem analysis to implement permanent fixes to restore service as soon as possible.
- Innovation and development of the IT provision by using new and emerging technologies.
- Installation of new computers, printers, andadditionalhardware.
- Ensuring classroom hardware ismaintainedand ready to be used. This includes audio visual projectors and interactive screens.
- Maintenance of staff devices, both software and hardware are working to ensure lessons can be delivered.
- Maintenance of student devices. This will require termly checks on the laptops trolleys and ICT suites to ensure they fully function for students to use.
- Ensure new and existing accounts are working within the school’s local domain andthird-partycloud solutions.
- Be able to re-image any device using the school’s reimaging solution.
- To support the staff in training which will help their knowledge and use of IT within the school.
- To act accordingly and respond quickly to any abuse to the IT infrastructure.
Essential technical knowledge and experience
- Previous1 st /2 nd line support rolewithin the Education Sector.
- Microsoft 365 (Supporting Teams, User Account Provisioning, Teams, Share Point).
- Windows Server (Hyper-V, Active Directory, DNS, DHCP, Group Policy).
- Windows 11 and application troubleshooting.
- Basic understanding of networking.
Desirable technical knowledge and experience
- ITIL foundation or higher.
- Excellent time management and punctuality.
- Excellent communication skills, both written and verbal.
- Personal motivation and enthusiasm to learn and progress.
- Ability to work proactively.
- Good planning and organisational skills.
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Systems Technician in Cranfield employer: Redsquid
At Redsquid, we pride ourselves on being an exceptional employer, fostering a culture of innovation and collaboration in the heart of London. Our commitment to employee growth is evident through our structured Professional Development and Training Scheme, ensuring that our Systems Technicians not only excel in their roles but also advance their careers in the dynamic education sector. Join us to make a meaningful impact while working with cutting-edge technology in a supportive team environment that values passion and integrity.
