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- Tasks: Manage customer enquiries, support sales, and maintain databases in a dynamic environment.
- Company: Join ReFood Ltd, a leader in sustainable food waste recycling and renewable energy production.
- Benefits: Enjoy competitive pay, additional out-of-hours support pay, and a supportive team culture.
- Why this job: Be part of an eco-friendly mission while developing valuable skills in customer service and sales.
- Qualifications: Good education, customer service experience, and strong communication skills are essential.
- Other info: Full-time role with a Monday to Friday schedule, based in Doncaster.
The predicted salary is between 28800 - 42000 £ per year.
Business: The ReFood AD plants operate as integrated recycling units, processing a variety of food wastes to produce renewable energy, heat and ReGrow, a nutrient-rich fertiliser for local farms. The plants also recycle the food waste packaging. The plants provide an environmentally sustainable solution for all waste producers looking for a safe method of diverting food waste from landfill.
The Position: Applications are invited for a Service Delivery Advisor to work at our ReFood Ltd, Doncaster Site. This is a full time, permanent position, working 37.5 hours per week, Monday to Friday.
As a Service Delivery Advisor your duties and responsibilities will vary based on the Company’s requirements but will include:
- Manage enquiries and queries via telephone and e-mail.
- Manage the customer account database; data entry, analysis, and customer KPI reporting.
- Provide administrative support to the Commercial & Logistics Team.
- Respond to complaints received from customers & follow-up service issues.
- Provide out-of-hours support on a Rota basis, which is paid additional to basic salary.
- Manage sales enquiries and fielding and forward them to the relevant salesperson.
- Complete supplier compliance questionnaires and ongoing management.
- Build strong relationships with both internal and external customers.
- Provide a sales support function for the ReFood sales team.
Requirements:
- Good formal education.
- Experienced in customer service and sales office environments.
- Ability to prioritize workload to ensure quick responses.
- Use your own initiative to resolve issues and be reactive.
- Be able to engage with customers and build strong, commercial relationships across a range of organisations and contact levels.
- Be commercially astute, business aware and financially literate.
- Good written and verbal communication and IT skills - must be proficient with MS Office, particularly Excel and Word.
Salary: Competitive Pay and Benefits
Please apply in writing with your CV and covering letter to HR Department, Ings Road, Doncaster, DN5 9TL or email.
Service Delivery Advisor employer: RedSol : Connecting Your Business
Contact Detail:
RedSol : Connecting Your Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Advisor
✨Tip Number 1
Familiarise yourself with the ReFood business model and their commitment to sustainability. Understanding how they process food waste and produce renewable energy will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and queries. Be prepared to share examples of how you've successfully resolved issues in previous roles, as this will demonstrate your capability to manage customer relationships.
✨Tip Number 3
Highlight your proficiency in MS Office, particularly Excel and Word. Consider preparing a few examples of how you've used these tools to analyse data or create reports, as this is a key part of the Service Delivery Advisor role.
✨Tip Number 4
Network with current or former employees of ReFood if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Service Delivery Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Service Delivery Advisor position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are interested in working for ReFood Ltd. Mention specific examples from your past experience that demonstrate your customer service skills and ability to manage enquiries effectively.
Highlight Relevant Skills: In your CV, emphasise your experience in customer service and sales office environments. Make sure to include your proficiency in MS Office, particularly Excel and Word, as well as any relevant achievements that showcase your ability to build strong relationships with customers.
Proofread Your Application: Before submitting your application, thoroughly proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RedSol : Connecting Your Business
✨Know the Company Inside Out
Before your interview, make sure you research ReFood Ltd thoroughly. Understand their mission, the services they provide, and their commitment to sustainability. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Service Delivery Advisor, you'll be managing customer enquiries and complaints. Prepare examples from your past experiences where you've successfully resolved issues or built strong relationships with customers. This will highlight your ability to engage effectively with clients.
✨Demonstrate Your IT Proficiency
Since the role requires proficiency in MS Office, particularly Excel and Word, be ready to discuss your experience with these tools. You might even want to mention specific tasks you've accomplished using them, such as data analysis or reporting, to show your capability.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a complaint or prioritising workload. Think of scenarios from your previous roles and how you approached them, as this will showcase your problem-solving skills and initiative.
