At a Glance
- Tasks: Provide hands-on IT support and resolve tech issues across various locations.
- Company: Join Reds10, a modern construction company redefining the industry.
- Benefits: Gain exposure to cloud technologies and enjoy a supportive team environment.
- Other info: Opportunities for growth and learning in diverse environments.
- Why this job: Develop your IT skills while making a real impact in a fast-paced setting.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 required.
The predicted salary is between 30000 - 40000 £ per year.
At Reds10, we are redefining construction for the modern world. We design, build and deliver buildings — from homes and schools to hospitals and essential infrastructure. With five factories and offices in London, Leeds, Slough and Driffield, our modern approach to construction helps us to build faster, more efficiently, and more sustainably.
We are looking for a proactive and customer-focused IT Support Engineer to join our IT Operations team. Reporting to the Head of IT Operations you will act as a first point of contact for all technology support across our offices, factory, and site locations, ensuring a smooth and reliable IT experience for all users. This is a hands‑on role suited to someone who enjoys problem‑solving, thrives in a fast‑paced environment, and is keen to develop their technical skills across modern cloud technologies.
Key Responsibilities
- IT Support & Service Delivery
- Act as a first point of contact for IT support requests across the Reds10 Group
- Manage and resolve helpdesk tickets, including triaging, prioritising, and escalating issues
- Provide in‑person, remote, and deskside support for hardware, software, and connectivity issues
- Maintain clear and professional communication with users throughout issue resolution
- Device & Asset Management
- Set up, configure and deploy laptops and devices for new starters
- Support joiners, movers, and leavers processes (onboarding/offboarding)
- Maintain accurate records within the IT asset register
- Perform routine maintenance, updates, and patching across devices
- End‑User Technology
- Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
- Manage user accounts and access via Azure Entra ID
- Assist with software installation, licensing, and troubleshooting
- Provide support for office network and connectivity issues
- Project & Infrastructure Support
- Assist the Head of IT Operations with IT projects and infrastructure tasks
- Support and develop skills in Azure environment build and management
- Contribute to IT documentation and knowledge base articles
- Assist with security and compliance initiatives, including ISO 27001 activities
About You
- Experience in an IT support or helpdesk role
- Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Exposure to Azure Entra ID or Active Directory
- Solid troubleshooting skills across hardware, software, and connectivity
- Excellent communication skills – able to explain technical issues clearly to non‑technical users
- Strong organisational skills with the ability to manage a ticket queue independently
- A genuine interest in IT and a desire to continuously learn and develop
- A customer‑first mindset with a high standard of service delivery
Why Join Us?
- Opportunity to work across diverse environments (office, factory, and site)
- Exposure to modern cloud technologies, including Azure
- Involvement in IT projects and infrastructure development
- Supportive team environment with opportunities for growth and learning
Please note that this role will require Baseline Personnel Security Standard (BPSS) Security Check as part of our recruitment process.
IT Support Engineer - London employer: Reds10
At Reds10, we pride ourselves on being an innovative employer that champions a collaborative and dynamic work culture. As an IT Support Engineer in London, you will benefit from exposure to cutting-edge cloud technologies and diverse working environments, while enjoying ample opportunities for professional growth and development within a supportive team. Join us to be part of a forward-thinking company that values your contributions and fosters a customer-first mindset.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Reds10 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Reds10 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Reds10!
✨Direct Apply to Reds10
Let's not forget to apply directly through the Reds10 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer - London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Reds10.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Reds10. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Reds10
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
