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- Tasks: Manage post-construction issues and ensure quality in modular spaces.
- Company: Reds10 is revolutionising construction with innovative off-site building solutions.
- Benefits: Join a supportive team, enjoy growth opportunities, and contribute to impactful projects.
- Why this job: Be part of a dynamic company that values quality, innovation, and your personal development.
- Qualifications: Strong communication, problem-solving skills, and experience in aftercare or maintenance required.
- Other info: Ideal for those who thrive in fast-paced environments and love making a difference.
The predicted salary is between 36000 - 60000 £ per year.
Join Reds10 – Where Quality and Innovation Meet
At Reds10 , we’re transforming the construction landscape with our forward-thinking off-site building solutions. We’re proud of the buildings we create—and even prouder of the people who make it happen. We\’re now looking for an Aftercare Response Manager to join our growing team and help ensure our modular spaces continue delivering excellence long after handover.
About the Role
As our Aftercare Response Manager, you’ll be the go-to person for resolving post-construction issues across our building projects. You\’ll manage and triage defects, coordinate with sub-contractors, maintain strong relationships with facilities management teams, and play a key role in continuous improvement efforts. Your work will directly protect Reds10’s reputation and help us deliver on our promise of quality and reliability.
What You’ll Be Doing
- Defect Management: Triage all reported issues, ensure they are logged accurately and coordinate with the operations team to get them resolved promptly.
- Customer Relations: Act as the primary point of contact for facilities management teams, ensuring issues are communicated clearly and resolved efficiently.
- Repairs Oversight: Work closely with sub-contractors and aftercare teams to manage maintenance and repair activities from start to finish.
- Quality Assurance: Monitor the standard of completed works and escalate where necessary.
- Process Improvement: Gather feedback, identify recurring issues, and contribute to lessons learned that shape future projects.
- Emergency Response: Implement emergency plans when necessary to ensure swift action and minimal disruption.
- Budget Awareness: Keep an eye on aftercare-related costs and alert the Aftercare Lead when support is needed to stay on budget.
- Trend Analysis: Track and interpret data to spot trends and improve how we manage and resolve issues going forward.
What We’re Looking For
- Strong communication skills – you’ll be dealing with multiple teams and clients.
- A natural problem solver who stays calm under pressure.
- Solid technical understanding of construction systems and materials.
- Previous experience in aftercare, maintenance, or a related role.
- Strong customer service skills.
- Good project and time management skills.
- Ability to document and track issues with attention to detail.
- Adaptable, resilient, and unshaken when things don’t go to plan.
- Knowledge of construction regulations and safety standards.
Why Reds10?
We’re a fast-growing, forward-thinking company reshaping how buildings are delivered across the UK. We believe in investing in our people, fostering a collaborative and supportive environment, and constantly striving for better. If you thrive in a dynamic environment and take pride in ensuring things are done right, we’d love to hear from you.
Aftercare Response Manager employer: Reds10
Contact Detail:
Reds10 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Response Manager
✨Tip Number 1
Familiarise yourself with Reds10's projects and values. Understanding our commitment to quality and innovation will help you align your responses during interviews, showcasing how your experience in aftercare can contribute to our mission.
✨Tip Number 2
Network with professionals in the construction industry, especially those who have experience in aftercare roles. Engaging with others can provide insights into common challenges and solutions, which you can discuss in your conversations with us.
✨Tip Number 3
Prepare examples of how you've successfully managed defects or customer relations in previous roles. Being able to share specific instances where you've resolved issues will demonstrate your problem-solving skills and ability to maintain strong relationships.
✨Tip Number 4
Stay updated on the latest trends and regulations in construction and aftercare. Showing that you're knowledgeable about current standards and practices will highlight your commitment to quality and continuous improvement, which is crucial for the Aftercare Response Manager role.
We think you need these skills to ace Aftercare Response Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftercare, maintenance, or related roles. Emphasise your strong communication skills and problem-solving abilities, as these are crucial for the Aftercare Response Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Reds10 and their innovative approach to construction. Discuss how your background aligns with the responsibilities of the role, particularly in defect management and customer relations.
Showcase Relevant Skills: Highlight your technical understanding of construction systems and materials, as well as your project and time management skills. Provide examples of how you've successfully managed post-construction issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Aftercare Response Manager role.
How to prepare for a job interview at Reds10
✨Showcase Your Problem-Solving Skills
As an Aftercare Response Manager, you'll need to demonstrate your ability to resolve issues effectively. Prepare examples from your past experiences where you successfully managed defects or customer complaints, highlighting your calmness under pressure.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical aspects of construction systems. Be ready to explain how you would maintain relationships with facilities management teams.
✨Understand the Importance of Quality Assurance
Familiarise yourself with quality assurance processes in construction. Be prepared to discuss how you would monitor completed works and what steps you would take if standards are not met. This shows your commitment to maintaining Reds10’s reputation.
✨Demonstrate Adaptability and Resilience
The role requires someone who can adapt to changing situations and remain unshaken when things don’t go as planned. Think of instances where you've had to pivot quickly in a project and how you managed to keep everything on track.
