Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join Redrow Homes, a leader in building beautiful homes for nearly 50 years.
- Benefits: Enjoy flexible hours, generous holidays, and wellness initiatives.
- Why this job: Make a real impact on customer satisfaction while growing in a supportive environment.
- Qualifications: No specific experience required; just a passion for helping others!
- Other info: This is a fixed-term role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Redrow Homes Midlands
Tamworth
Fixed Term
Flexibility in working hours
Competitive salary
Closing Date: 29/08/2025
Apply now Email to a friend
Summary
The Customer Services Coordinator will deliver first class service to our customers throughout the customer services process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our customers.
Key Responsibilities
- Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently
- Work within the guidelines of the NHBC/Premier Guarantee and Redrow\’s standards
- Ensure accuracy of all customer details and all communication is correctly recorded on Redrow’s computer systems and communicate regularly with customers in accordance with the procedures set out.
- Manage customer expectations through clearly explaining the situation, next steps and potential outcomes
- Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Services Manager of Head of Customer Services.
- Create and issue work instructions on SBMS/Internal systems, ensure Maintenance Technicians diaries are fully utilized, with consideration to geographical benefits and restrictions
What we can do for you
We\’ve been building a proud reputation for beautiful high quality homes across England and Wales for nearly 50 years. Key to our success are the many talented people working in every department across the business who are committed to excellence. We encourage them all to grow and maximise their potential by working with like-minded people who share their vision and values.
At Redrow we are committed to continuously promoting Equality, Diversity and Inclusion (ED&I) throughout the business to build a culture that is inclusive to all, actively values difference and ensures everyone is treated fairly.
Supporting the physical, emotional and financial wellbeing of our people really matters and it\\\’s something we take very seriously. The health and wellbeing of our employees and sub-contractors is embedded at the heart of our culture and as part of this, we offer a wide range of wellbeing programmes, initiatives and education to support our colleagues both in work and in their personal lives.
We promote a culture of development and believe in investing in each individual to help them fulfil their personal goals, excel in their current role and support their future career progression.
Job Description
Customer_Services_Coordinator_level_1_Job_Description.pdf
Apply now Back to search results
Redrow Homes Midlands
Tamworth
Fixed Term
Flexibility in working hours
Competitive salary
Closing Date: 29/08/2025
Job Description
View on Google
Benefits & Rewards
Generous holiday entitlement with service days
Flexibility in working hours
Holiday buy, sell and carry over
Volunteering days
Employee recognition
Competitive bonus scheme
Healthcare
Cycle to work scheme
Enhanced maternity/paternity pay
Pension Scheme
Share Plan
Wellbeing initiatives
Employee discounts
View Benefits & Rewards page
Share
#J-18808-Ljbffr
Customer Services Coordinator Level 1 employer: Redrow
Contact Detail:
Redrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator Level 1
✨Tip Number 1
Familiarise yourself with Redrow's values and customer service standards. Understanding their commitment to quality and customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully managed customer expectations in the past. Highlighting your problem-solving skills and ability to communicate effectively will demonstrate your suitability for the role.
✨Tip Number 3
Research common customer service scenarios in the housing industry. Being knowledgeable about typical issues customers face can help you articulate how you would handle similar situations at Redrow.
✨Tip Number 4
Network with current or former employees of Redrow, if possible. Gaining insights from their experiences can provide you with valuable information that may set you apart from other candidates.
We think you need these skills to ace Customer Services Coordinator Level 1
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Services Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully managed customer expectations in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your ability to deliver first-class service and manage customer queries effectively. Make sure to mention any relevant experience that demonstrates your capability in this area.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Redrow
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Customer Services Coordinator. Be prepared to discuss how your skills and experiences align with these responsibilities during the interview.
✨Showcase Your Communication Skills
As this role involves being the first point of contact for customers, it's crucial to demonstrate your excellent communication skills. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively managed customer queries in the past.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that assess your problem-solving abilities and how you manage customer expectations. Think of specific situations where you successfully resolved issues or improved customer satisfaction, and be ready to share those stories.
✨Emphasise Your Teamwork Skills
Highlight your ability to work collaboratively within a team. Redrow values individuals who can contribute to a positive team environment, so be prepared to discuss how you've worked with others to achieve common goals in previous roles.