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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join Redrow, a leading home builder with nearly 50 years of excellence.
- Benefits: Enjoy flexible hours, generous holidays, and wellness initiatives.
- Other info: This is an entry-level, full-time role perfect for students or recent graduates.
- Why this job: Make a real impact by enhancing customer satisfaction in a supportive environment.
- Qualifications: No specific experience required; just a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Customer Services Coordinator Level 1 at Redrow, Daresbury, England, United Kingdom. The role focuses on delivering first-class service to customers throughout the customer services process and managing customer expectations to achieve customer satisfaction.
Key Responsibilities
- Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place, answering calls and queries accurately and consistently
- Work within the guidelines of the NHBC/Premier Guarantee and Redrow\’s standards
- Ensure accuracy of all customer details and all communication is correctly recorded on Redrow’s computer systems and communicate regularly with customers in accordance with the procedures set out
- Manage customer expectations through clearly explaining the situation, next steps and potential outcomes
- Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to the Customer Services Manager or Head of Customer Services
- Create and issue work instructions on SBMS/Internal systems, ensure Maintenance Technicians diaries are fully utilized, with consideration to geographical benefits and restrictions
What we can do for you
Redrow is committed to Equality, Diversity and Inclusion and to promoting a culture that is inclusive to all. We offer wellbeing programmes and support to colleagues, and invest in development to help individuals grow and progress in their careers.
Job Details
- Seniority level – Entry level
- Employment type – Full-time
- Job function – Other
- Industries – Construction
Location
Daresbury, England, United Kingdom
Application
Closing Date: 03/09/2025
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Customer Services Coordinator Level 1 employer: Redrow
Contact Detail:
Redrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator Level 1
✨Tip Number 1
Familiarise yourself with Redrow's values and customer service standards. Understanding their commitment to customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully managed customer expectations or resolved issues. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Tip Number 3
Research common customer service scenarios in the construction industry. Being knowledgeable about potential challenges can help you stand out as a candidate who is ready to tackle real-world situations.
✨Tip Number 4
Network with current or former employees of Redrow, if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Services Coordinator Level 1
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to manage customer expectations. Use specific examples from your past experiences to demonstrate your skills in handling queries and providing excellent service.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or related fields. Include specific achievements that illustrate your ability to resolve issues and enhance customer satisfaction, as this is crucial for the role at Redrow.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Services Coordinator.
How to prepare for a job interview at Redrow
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Customer Services Coordinator. Be prepared to discuss how your skills and experiences align with these responsibilities during the interview.
✨Showcase Your Communication Skills
As this role involves dealing with customers, it's crucial to demonstrate your communication skills. Practice explaining complex situations clearly and concisely, as well as showing empathy towards customer concerns.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully managed customer expectations or resolved issues, and be ready to share these stories.
✨Research Redrow's Values
Familiarise yourself with Redrow's commitment to quality, customer satisfaction, and their focus on equality, diversity, and inclusion. Being able to discuss how you align with these values can set you apart from other candidates.