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- Tasks: Lead a team of engineers to ensure top-notch customer satisfaction and quick fault resolution.
- Company: Join a leading organisation in Harrogate with a focus on technical support.
- Benefits: Up to £35k salary, 20% shift allowance, and excellent benefits.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team and drive innovation in networking solutions.
- Qualifications: Experience with Cisco technologies and strong leadership skills.
The predicted salary is between 35000 - 35000 £ per year.
A leading organisation in the Harrogate area is looking to recruit a bright and enthusiastic individual to join its Technical Support team based in Harrogate. Suitable candidates will have exposure to as many of the following as possible:
- Broadband technologies - ADSL / FTTC / FTTP / SOGEA
- LAN Networking – Cisco / Meraki
- Firewalls – Cisco / Fortinet / Meraki
- WAN Networking – Cisco / Huawei / OneAccess
- SD-Wan – Meraki / Fortinet
- WLAN Networking – Meraki / Aruba
- Cellular Networking – Digi / Teltonika
- Routing / BGP / MPLS
- VoIP SIP Telephony solutions – Broadworks
- VoIP SIP Telephony handsets/clients - Polycom / Cisco / Cisco WebEx / Teams
- VPN / Authentication 2FA solutions – Safenet / MobilePass / Fortinet Authenticator
Key responsibilities include the following:
- Manage and motivate a team of engineers, ensuring they strive towards customer satisfaction and speedy fault resolution
- Develop a good technical understanding of the business product set, contributing towards the continual improvement of new and existing products.
- Offer technical leadership, define and document best practice to other support tiers by providing informal assistance & formal training
- Develop and train your peers, while maintaining internal training documentation
- Manage escalations and drive a ‘permanent fix’ culture
- Adhering to contractual SLAs
Additionally, holding any technical certifications in the following would be useful (but not essential):
- Cisco CCNA
- SIP School SSC
- ITIL Foundation (awareness essential)
Please send your CV for full job description and an informal chat. Excellent opportunity to join a market leader!
Network Team Lead (Cisco) - Harrogate - New in York employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Team Lead (Cisco) - Harrogate - New in York
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online forums related to Cisco and networking. This way, we can get insider info on job openings and make connections that could lead to referrals.
✨Tip Number 2
Show off your skills in practical ways! Consider setting up a home lab to demonstrate your knowledge of Cisco technologies. We can share our projects on LinkedIn or GitHub to catch the eye of potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We should also be ready to discuss how we've handled team management and customer satisfaction in past roles, as these are key for the Network Team Lead position.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we can tailor our applications to highlight our relevant experience with Cisco and other technologies mentioned in the job description.
We think you need these skills to ace Network Team Lead (Cisco) - Harrogate - New in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the specific technologies mentioned in the job description. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your relevant experience!
Show Your Enthusiasm: In your cover letter, let us know why you're excited about this role and working with our team. A bit of personality goes a long way, and we love to see candidates who are genuinely passionate about what they do.
Highlight Leadership Skills: Since this is a Team Lead position, make sure to emphasise any previous leadership or mentoring experience you have. We’re looking for someone who can motivate and guide a team, so share examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco and other networking technologies mentioned in the job description. Be ready to discuss your experience with ADSL, FTTC, and various firewalls. The more you can demonstrate your technical expertise, the better!
✨Showcase Your Leadership Skills
As a Network Team Lead, you'll need to manage and motivate a team. Prepare examples of how you've successfully led teams in the past, focusing on customer satisfaction and fault resolution. Highlight any training or mentoring you've done to show you're ready for this responsibility.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like handling escalations or driving a 'permanent fix' culture. Think of specific instances where you've tackled similar challenges and be ready to explain your thought process and outcomes.
✨Understand the Company Culture
Research the organisation and its values. Understanding their approach to customer service and technical support will help you align your answers with what they’re looking for. This shows that you’re not just interested in the role, but also in being a part of their team.