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- Tasks: Troubleshoot and resolve technical issues while mastering a range of cutting-edge technologies.
- Company: Join a leading organisation that values your growth and development.
- Benefits: Starting salary of £27,500, rising to £30,000, plus excellent benefits.
- Why this job: Make a real impact by delivering exceptional customer service in a dynamic environment.
- Qualifications: A technical mindset and enthusiasm for learning; prior support experience is a plus.
- Other info: Gain valuable certifications and enjoy excellent career growth opportunities.
The predicted salary is between 22000 - 30000 £ per year.
£27,500 (rising to £30,000) plus excellent benefits. 2 days on site.
A leading organisation requires a number of Technical Support Analysts to join its growing support function. Excellent opportunity to join an organisation willing to invest in your growth and development.
Suitable candidates will have the following:
- Essential: A technical mindset, enthusiasm, and a desire to learn complex technical subjects quickly.
- Desirable: Prior experience in a 1st or 2nd Line technical support role is a major advantage.
- Soft Skills: Excellent verbal and written communication skills, exceptional attention to detail, and a commitment to customer service excellence.
- Certifications (Highly Valued, but you will be supported to achieve these): Cisco CCNA, SIP School SSCA, or ITIL Foundation awareness.
This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution.
Duties will include:
- Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point.
- Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments.
- Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs.
- Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed.
- System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer.
Any exposure to/experience of the following would be useful:
- Data & Core Networking - Cisco, Meraki, Fortinet, Huawei, OneAccess
- Voice & Collaboration - Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams
- WAN/Connectivity - Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika)
- Security & Access - Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator)
Please send CV for full job description and an informal chat.
Technical Support Analyst x 3 - New Roles - North Yorkshire employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst x 3 - New Roles - North Yorkshire
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of Cisco, Fortinet, and other relevant technologies. Being able to discuss these confidently can really set you apart during interviews.
✨Tip Number 3
Show off your soft skills! Communication is key in a support role, so be ready to demonstrate your ability to explain complex issues clearly and provide excellent customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Technical Support Analyst x 3 - New Roles - North Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and any relevant experience in IT support. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re excited about joining our team and how you can contribute to our success.
Show Off Your Soft Skills: We value communication and customer service just as much as technical skills. Make sure to include examples of how you've excelled in these areas in your application. We love seeing candidates who can connect with customers effectively!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech
Brush up on your knowledge of Cisco, Fortinet, and WAN technologies. Be ready to discuss how you've used these in past roles or how you would approach troubleshooting them. Showing a genuine interest in the tech will impress the interviewers.
✨Show Off Your Soft Skills
Prepare examples that highlight your communication skills and attention to detail. Think of situations where you provided excellent customer service or resolved conflicts. This role is all about managing customer expectations, so make sure to showcase your ability to communicate effectively.
✨Demonstrate Your Problem-Solving Skills
Be ready to walk through your thought process when tackling technical issues. Interviewers love to see how you approach problems, so consider preparing a few scenarios where you successfully resolved a technical fault. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s support function and the technologies they use. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you. Questions about growth opportunities or team dynamics can also demonstrate your long-term interest.
