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- Tasks: Provide 2nd/3rd line IT support and manage client networks.
- Company: Join a high-profile organisation recognised as a leader in its field.
- Benefits: Enjoy a competitive salary, excellent benefits, and comprehensive training.
- Why this job: Be part of a dynamic team, engage in technical projects, and develop your skills.
- Qualifications: Strong IT support experience, good communication skills, and troubleshooting abilities required.
- Other info: Opportunity to train junior team members and work with cutting-edge technology.
The predicted salary is between 25000 - 35000 £ per year.
A high-profile organisation - recognised as the leader in its field - requires a number of 2nd/3rd Line Support Analysts due to continued growth.
Suitable candidates will have the following:
- Strong experience in IT support.
- Professional, friendly approach with the ability to perform well under pressure.
- Punctual, good attention to detail.
- Excellent written and verbal communication skills.
- Good troubleshooting/problem solving skills.
- Office 365 administration & troubleshooting skills.
- Desktop troubleshooting.
- Enthusiastic to learn and develop skills.
- Network & Firewall knowledge and troubleshooting.
- Windows server administration.
- Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.
Duties are as follows:
- Supporting clients and ensuring ticketing process is followed and clients kept informed.
- Diagnostics of support cases with the help and support of the rest of the team.
- Proactive maintenance of client networks using our proactive support tools.
- Managing new workstation builds and user setups.
- Engaging in technical projects, meeting clients and delivering onsite time with the team.
- Working with the team to implement policy and procedure.
- Managing client documentation.
- Helping train and develop junior team members.
Excellent benefits package including comprehensive training and development!
Techncial Support Analyst - Bristol - New (REFBJ19) employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Techncial Support Analyst - Bristol - New (REFBJ19)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Windows server administration, and virtualisation software like Azure or AWS. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully diagnosed and resolved technical issues. Be ready to discuss these scenarios during the interview to demonstrate your analytical thinking.
✨Tip Number 3
Since communication is key in this role, practice articulating complex technical concepts in simple terms. This will help you convey your ideas clearly during interviews and show that you can effectively support clients.
✨Tip Number 4
Engage with the company’s online presence, such as their social media or blog. This will not only give you insights into their culture and values but also provide you with talking points for your interview, showing your genuine interest in the organisation.
We think you need these skills to ace Techncial Support Analyst - Bristol - New (REFBJ19)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly 2nd/3rd line support. Emphasise your troubleshooting skills and any specific technologies mentioned in the job description, such as Office 365, Windows server administration, and virtualisation software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your professional and friendly approach. Mention specific examples of how you've performed well under pressure and your enthusiasm for learning and developing new skills in the IT field.
Highlight Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure you demonstrate these in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with clients or team members in past roles.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've successfully diagnosed and resolved technical issues. This could include specific cases where your troubleshooting skills made a significant impact on client satisfaction or operational efficiency.
How to prepare for a job interview at RedRock Resourcing
✨Showcase Your Technical Skills
Make sure to highlight your experience with IT support, especially in areas like Office 365 administration and troubleshooting. Be prepared to discuss specific examples of how you've solved technical issues in the past.
✨Demonstrate Communication Skills
Since excellent written and verbal communication skills are crucial for this role, practice explaining complex technical concepts in simple terms. This will show that you can effectively communicate with clients and team members alike.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about your troubleshooting and problem-solving skills. Prepare a few scenarios where you successfully diagnosed and resolved issues, detailing your thought process and the steps you took.
✨Express Enthusiasm for Learning
The company values candidates who are eager to learn and develop their skills. Be ready to discuss any recent training or certifications you've pursued, and express your interest in furthering your knowledge in areas like network and firewall troubleshooting.
