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- Tasks: Provide top-notch IT support and troubleshoot issues for clients daily.
- Company: Join a leading organisation known for its excellence in the tech field.
- Benefits: Enjoy a competitive salary, comprehensive training, and excellent perks.
- Why this job: Be part of a dynamic team, engage in exciting projects, and grow your skills.
- Qualifications: Strong IT support experience and good communication skills are essential.
- Other info: Opportunity to mentor junior team members and work with cutting-edge technology.
The predicted salary is between 24000 - 32000 £ per year.
A high-profile organisation - recognised as the leader in its field - requires a number of 2nd/3rd Line Support Analysts due to continued growth.
Suitable candidates will have the following:
- Strong experience in IT support.
- Professional, friendly approach with the ability to perform well under pressure.
- Punctual, good attention to detail.
- Excellent written and verbal communication skills.
- Good troubleshooting/problem solving skills.
- Office 365 administration & troubleshooting skills.
- Desktop troubleshooting.
- Enthusiastic to learn and develop skills.
- Network & Firewall knowledge and troubleshooting.
- Windows server administration.
- Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.
Duties are as follows:
- Supporting clients and ensuring ticketing process is followed and clients kept informed.
- Diagnostics of support cases with the help and support of the rest of the team.
- Proactive maintenance of client networks using our proactive support tools.
- Managing new workstation builds and user setups.
- Engaging in technical projects, meeting clients and delivering onsite time with the team.
- Working with the team to implement policy and procedure.
- Managing client documentation.
- Helping train and develop junior team members.
Excellent benefits package including comprehensive training and development!
Support Analyst Windows Networking employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst Windows Networking
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Windows server administration, and virtualisation software like Azure or AWS. This will not only boost your confidence but also allow you to speak knowledgeably during any interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully diagnosed and resolved technical issues. Be ready to discuss these scenarios in detail, as they demonstrate your ability to perform under pressure.
✨Tip Number 3
Engage with the company’s online presence, such as their social media or blog. This can provide insights into their culture and values, which you can reference in conversations or interviews to show your genuine interest in the role and the organisation.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can offer valuable insights about the interview process and the work environment, and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Support Analyst Windows Networking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, particularly in 2nd/3rd line roles. Emphasise your troubleshooting skills, Office 365 administration, and any relevant network knowledge.
Craft a Strong Cover Letter: Write a cover letter that showcases your professional and friendly approach. Mention specific examples of how you've performed well under pressure and your enthusiasm for learning and developing new skills.
Highlight Relevant Skills: In your application, clearly outline your skills related to Windows server administration, virtualisation software, and cloud services like Azure or AWS. This will demonstrate your fit for the role.
Follow Application Instructions: Ensure you follow any specific instructions provided in the job listing. This may include submitting your application through a particular platform or including certain documents. Attention to detail is key!
How to prepare for a job interview at RedRock Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT support, particularly in areas like Office 365 administration, desktop troubleshooting, and network/firewall knowledge. Highlight specific examples where you've successfully resolved issues or improved processes.
✨Demonstrate Your Communication Skills
Since excellent written and verbal communication is crucial for this role, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical clients, so think about how you would simplify complex information.
✨Exhibit a Problem-Solving Mindset
Prepare to discuss past experiences where you've encountered challenges and how you approached solving them. Employers appreciate candidates who can think critically and remain calm under pressure, so share examples that highlight these traits.
✨Express Your Enthusiasm for Learning
This role values individuals who are eager to learn and develop their skills. Be ready to talk about any recent training or certifications you've pursued, and express your interest in furthering your knowledge in areas like virtualisation software or cloud services.
