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- Tasks: Provide top-notch IT support and troubleshoot issues for clients daily.
- Company: Join a leading organisation known for its excellence in the tech field.
- Benefits: Enjoy a competitive salary, comprehensive training, and excellent perks.
- Why this job: Be part of a dynamic team, engage in exciting projects, and grow your skills.
- Qualifications: Strong IT support experience and excellent communication skills are essential.
- Other info: Opportunity to mentor junior team members and work with cutting-edge technology.
The predicted salary is between 25000 - 35000 £ per year.
A high-profile organisation - recognised as the leader in its field - requires a number of 2nd/3rd Line Support Analysts due to continued growth.
Suitable candidates will have the following:
- Strong experience in IT support.
- Professional, friendly approach with the ability to perform well under pressure.
- Punctual, good attention to detail.
- Excellent written and verbal communication skills.
- Good troubleshooting/problem solving skills.
- Office 365 administration & troubleshooting skills.
- Desktop troubleshooting.
- Enthusiastic to learn and develop skills.
- Network & Firewall knowledge and troubleshooting.
- Windows server administration.
- Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.
Duties are as follows:
- Supporting clients and ensuring ticketing process is followed and clients kept informed.
- Diagnostics of support cases with the help and support of the rest of the team.
- Proactive maintenance of client networks using our proactive support tools.
- Managing new workstation builds and user setups.
- Engaging in technical projects, meeting clients and delivering onsite time with the team.
- Working with the team to implement policy and procedure.
- Managing client documentation.
- Helping train and develop junior team members.
Excellent benefits package including comprehensive training and development!
Support Analyst, 2nd / 3rd Line Support employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst, 2nd / 3rd Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Windows server administration, and virtualisation software like Azure or AWS. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully diagnosed and resolved technical issues. Be ready to discuss these scenarios during interviews to demonstrate your analytical thinking.
✨Tip Number 3
Since communication is key in this role, practice articulating complex technical concepts in simple terms. This will help you convey your ideas clearly during interviews and show that you can effectively support clients.
✨Tip Number 4
Engage with the company’s online presence, such as their social media or blog. Understanding their culture and recent projects can provide valuable insights that you can reference in your conversations, making you a more appealing candidate.
We think you need these skills to ace Support Analyst, 2nd / 3rd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly in 2nd and 3rd line roles. Emphasise your troubleshooting skills, Office 365 administration, and any experience with network and firewall knowledge.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled technical issues in the past and your ability to work under pressure.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure that your application is clear, concise, and free of errors. Use professional language and structure your documents well.
Highlight Continuous Learning: Demonstrate your eagerness to learn and develop new skills. Mention any relevant training or certifications you have completed, especially in areas like virtualisation software or cloud services such as Azure or AWS.
How to prepare for a job interview at RedRock Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT support, particularly in areas like Office 365 administration, desktop troubleshooting, and network/firewall knowledge. Highlight specific examples where you've successfully resolved issues or improved processes.
✨Demonstrate Your Problem-Solving Ability
During the interview, be ready to walk through your troubleshooting process for a technical issue. This will showcase your analytical skills and ability to perform under pressure, which are crucial for a Support Analyst role.
✨Communicate Clearly and Professionally
Since excellent written and verbal communication skills are essential, practice articulating your thoughts clearly. Use concise language and avoid jargon unless necessary, ensuring that your explanations are easy to understand.
✨Express Your Enthusiasm for Learning
The role requires a willingness to learn and develop skills. Share examples of how you've pursued professional development in the past, whether through training, certifications, or self-study, to demonstrate your commitment to growth.
