At a Glance
- Tasks: Lead customer relationships and ensure exceptional service delivery in a dynamic IT environment.
- Company: Fast-growing IT & Network Services organisation with a focus on customer success.
- Benefits: Competitive salary, bonus, hybrid working, and opportunities for career development.
- Other info: Collaborative culture with experienced teams and a focus on continuous improvement.
- Why this job: Make a real impact by driving service excellence and building strong customer partnerships.
- Qualifications: 3+ years in B2B customer relationship management within IT or Telecoms.
The predicted salary is between 47250 - 57750 £ per year.
I'm working with a fast-growing IT & Network Services organisation that is looking for an experienced Service Delivery Manager to join their high-performing customer success team.
This is a fantastic opportunity for someone who enjoys building strong customer relationships, driving service excellence, and acting as a trusted advisor throughout the customer lifecycle. You'll play a key role in ensuring customers receive an outstanding service experience while working closely with technical, delivery and commercial teams to continuously improve service performance.
As a Service Delivery Manager, you will:
- Act as the primary point of contact and trusted partner for a portfolio of B2B customers, ensuring an exceptional service experience
- Lead regular service reviews, manage service improvement plans and proactively resolve escalations, incidents and service issues
- Build strong customer relationships through regular meetings, performance reporting and strategic reviews
- Monitor service performance against KPIs, SLAs and customer satisfaction metrics, identifying opportunities for continuous improvement
- Collaborate with Sales, Delivery and Technical teams to support customer success while identifying opportunities for account growth and added value
- Has 3+ years' experience managing B2B customer relationships within an IT Service Provider or Telecoms organisation
- Has experience supporting the delivery of Network Connectivity (LAN, WAN) or Security solutions
- Is confident managing customer escalations, service reviews and continuous improvement initiatives
- Has excellent stakeholder management skills and can build strong, long-term customer relationships
- Has experience using CRM and IT Service Management tools such as ServiceNow, Zoho or similar platforms
Build long-term strategic relationships with key enterprise customers. Play a pivotal role in driving customer satisfaction, retention and service improvement. Work alongside experienced technical and commercial teams in a collaborative environment. Hybrid working with opportunities for long-term career development.
If you're an experienced Service Delivery Manager looking for your next challenge within a growing technology business, I'd love to hear from you.
Senior Service Delivery Manager - Permanent in Solihull employer: RedRock Resourcing
As an award-winning law firm, we pride ourselves on fostering a dynamic work culture that champions innovation and digital transformation. Our Bristol location offers a hybrid working model, allowing for flexibility while enjoying a collaborative environment, alongside excellent benefits such as private health insurance and personal training allowances to support your professional growth.
