Service Operations Lead – Build Scalable Delivery

I'm currently working with an award-winning technology organisation that is investing heavily in the growth of its Client Services function. They're looking to appoint a Service Operations Manager to play a pivotal role in shaping how live services are delivered across the business.

This is a brand-new position, making it a fantastic opportunity for someone who enjoys building processes, improving service delivery and making a real impact.

What you'll be doing:

✅ Leading and coordinating Service Operations across multiple business teams

✅ Managing incidents, escalations, operational risks and service governance

✅ Improving service visibility through reporting, dashboards and meaningful MI

✅ Working closely with Support, Product, Professional Services, PMO, Delivery and IT teams to ensure a seamless client experience

✅ Driving continual service improvement and helping develop a scalable Service Operations function

We're looking to speak with people who have experience in:

✔️ Service Delivery or IT Service Management

✔️ Stakeholder Management across technical and business teams

✔️ Working within SLA-driven environments

You'll be someone who:

🔹 Thrives in a fast-paced environment

🔹 Is calm under pressure and enjoys solving problems

🔹 Has excellent communication and stakeholder management skills

🔹 Is highly organised with great attention to detail

🔹 Enjoys improving processes and driving operational excellence

This is a brilliant opportunity to join a growing technology business where you'll have genuine influence in shaping a newly established Service operations function while working alongside a collaborative and supportive leadership team.

📩 If you're interested, or know someone who could be a great fit, please send me a message or apply today for a confidential conversation.

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