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- Tasks: Be the go-to person for IT support and help clients solve their tech issues.
- Company: Join a thriving IT Managed Service Provider with a focus on growth.
- Benefits: Competitive salary, ongoing training, and opportunities for career advancement.
- Other info: Fast-paced role with a chance to learn and grow in the tech industry.
- Why this job: Kickstart your IT career in a supportive environment with real impact.
- Qualifications: 2 years of experience in IT support and strong communication skills.
The predicted salary is between 27000 - 32000 £ per year.
Location: Aztec West, Bristol - 5 days on-site
Salary: £27,000 - £32,000
About the role: We're working with a successful and growing IT Managed Service Provider that is actively seeking an experienced and ambitious 1st Line IT Support Analyst. This is an excellent opportunity for someone who is passionate about providing outstanding customer service, with demonstrable experience in providing excellent technical support within a fast-paced environment.
What we’re looking for:
- At least 2 years’ experience in a Service Desk or 1st Line Support position, preferably within an MSP environment
- Strong skills in administering and troubleshooting Office 365
- Excellent written and verbal communication abilities
- A professional and approachable attitude, with the ability to stay effective under pressure
- Knowledge of networking and firewalls, along with experience working with Windows Server
Responsibilities:
- Serving as the first point of contact for clients’ IT and technical support enquiries
- Logging, prioritising, and resolving support tickets in accordance with SLAs
- Carrying out remote diagnostics and proactive network maintenance
- Assisting with workstation builds and user setups
- Escalating issues to 2nd Line support when required and helping improve internal processes
This role offers an excellent opportunity to progress your IT career within an award-winning organisation that supports ongoing training, career growth, and long-term development.
1st Line IT Support Analyst in Newport employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Analyst in Newport
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to IT support. Think about how you would handle specific scenarios, especially those involving customer service and technical troubleshooting.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Apply through our website for a smoother process. We want to see your application and help you land that 1st Line IT Support Analyst role!
We think you need these skills to ace 1st Line IT Support Analyst in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support and any relevant skills, like Office 365 troubleshooting. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how you handle pressure. Let us know why you're excited about joining our team at StudySmarter.
Showcase Your Communication Skills: Since communication is key in this role, ensure your application is clear and concise. We appreciate well-structured writing that reflects your verbal abilities too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, networking, and firewalls. Be ready to discuss specific troubleshooting scenarios you've handled in the past. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Show Off Your Customer Service Skills
Since this role is all about providing outstanding customer service, think of examples where you've gone above and beyond for a client. Prepare to share these stories during the interview to demonstrate your professional and approachable attitude.
✨Practice Your Communication
Strong written and verbal communication skills are key for this position. Try doing mock interviews with a friend or family member to practice explaining technical concepts in simple terms. This will help you convey your ideas clearly and confidently.
✨Be Ready for Pressure
The fast-paced environment means you’ll need to stay calm under pressure. Think of times when you’ve successfully managed multiple tasks or resolved urgent issues. Sharing these experiences will highlight your ability to thrive in a busy setting.