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- Tasks: Be the first point of contact for IT support and resolve technical issues.
- Company: Join a successful IT Managed Service Provider with a focus on growth.
- Benefits: Competitive salary, ongoing training, and career development opportunities.
- Other info: Fast-paced role with opportunities for progression in an award-winning company.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: 2 years in IT support, strong Office 365 skills, and great communication.
The predicted salary is between 27000 - 32000 £ per year.
Location: Aztec West, Bristol - 5 days on-site
Salary: £27,000 - £32,000
About the role:
We're working with a successful and growing IT Managed Service Provider that is actively seeking an experienced and ambitious 1st Line IT Support Analyst. This is an excellent opportunity for someone who is passionate about providing outstanding customer service, with demonstrable experience in providing excellent technical support within a fast-paced environment.
What we’re looking for:
- At least 2 years’ experience in a Service Desk or 1st Line Support position, preferably within an MSP environment
- Strong skills in administering and troubleshooting Office 365
- Excellent written and verbal communication abilities
- A professional and approachable attitude, with the ability to stay effective under pressure
- Knowledge of networking and firewalls, along with experience working with Windows Server
Responsibilities:
- Serving as the first point of contact for clients’ IT and technical support enquiries
- Logging, prioritising, and resolving support tickets in accordance with SLAs
- Carrying out remote diagnostics and proactive network maintenance
- Assisting with workstation builds and user setups
- Escalating issues to 2nd Line support when required and helping improve internal processes
This role offers an excellent opportunity to progress your IT career within an award-winning organisation that supports ongoing training, career growth, and long-term development.
Locations
1st Line IT Support Analyst in Newport, Wales employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Analyst in Newport, Wales
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role is all about IT support, brush up on your Office 365 knowledge and troubleshooting techniques. You might even want to run through some common scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to explain your thought process clearly when discussing how you would handle support tickets or client queries. Remember, they want someone who can communicate effectively under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 1st Line IT Support Analyst in Newport, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your Office 365 expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it professional but let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your strong communication abilities. Clear and concise language will go a long way in making a great impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365 and networking basics. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you've employed. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing outstanding customer service, think of examples from your previous jobs where you went above and beyond for a client. Prepare to share these stories during the interview to demonstrate your commitment to excellent support.
✨Practice Your Communication
Strong verbal and written communication skills are key for this position. Try conducting mock interviews with a friend or family member, focusing on explaining technical concepts in simple terms. This will help you articulate your thoughts clearly when it counts.
✨Stay Calm Under Pressure
The ability to remain effective under pressure is crucial in IT support. Think of situations where you had to troubleshoot issues quickly and how you managed stress. Sharing these experiences will highlight your resilience and problem-solving skills, which are essential for this role.