At a Glance
- Tasks: Lead complex programmes for enterprise clients, ensuring successful delivery and customer satisfaction.
- Company: High-growth enterprise software provider transforming customer processes with secure digital solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and client success.
- Why this job: Make a real impact in a senior role while working with top-tier clients in exciting industries.
- Qualifications: 5+ years in programme management, fluent Spanish, and experience in SaaS or digital transformation.
The predicted salary is between 48000 - 72000 € per year.
We’re working with a high-growth enterprise software provider that helps large organisations modernise complex, regulated customer processes through secure digital solutions. Their technology supports large-scale transformation across onboarding, servicing, and compliance-heavy journeys, enabling faster delivery, stronger governance, and improved customer outcomes across multiple channels.
This is a senior, client-facing role focused on owning complex post-sale programmes for enterprise customers. You’ll lead delivery from implementation through long-term adoption, acting as a trusted partner to senior stakeholders while coordinating internal product, engineering, and delivery teams. The role blends programme management, customer success, and commercial awareness, with real influence over outcomes, value realisation, and account growth.
Responsibilities:
- Own end-to-end delivery for enterprise clients, from onboarding and implementation through adoption, optimisation, and renewal
- Lead complex programmes in regulated environments, managing multiple stakeholders and workstreams
- Build strong advisory relationships with senior client stakeholders, particularly within Telco and Financial Services
- Define, track, and report on success metrics including ROI, operational efficiency, compliance, and customer satisfaction
- Run governance forums such as QBRs, delivery reviews, and optimisation sessions
- Identify opportunities for increased adoption, new use cases, and account expansion
- Translate customer needs into clear requirements and work closely with Product and Engineering to prioritise delivery
Experience & Skills:
- 5+ years’ experience in programme management, delivery implementation, customer success within SaaS or digital transformation
- Strong Spanish-speaking skills - ideally fluent / business-proficiency
- Strong delivery experience in Financial Services and/or other professional services, with a solid understanding of regulatory and operational constraints
- Confident working across Agile (Scrum), SDLC, and hybrid delivery environments
- Proven track record managing enterprise-scale accounts and complex stakeholder landscapes
- Strong analytical capability, able to interpret data and translate insights into action
- Technically capable, with the ability to understand platforms, integrations, APIs, and workflows
- Commercially aware, able to balance customer outcomes with internal business priorities
If you’re a Senior Project Manager, Programme Manager, Delivery Manager or Customer Success Specialist, with client-facing enterprise-level delivery experience, please apply for full details!
Programme/Delivery Manager in London employer: RedRock Resourcing
Join a dynamic and innovative enterprise software provider in London, where you will play a pivotal role in transforming complex customer processes for large organisations. With a strong focus on employee growth, the company fosters a collaborative work culture that values your contributions and offers opportunities for professional development. Enjoy the benefits of a hybrid working model, competitive remuneration, and the chance to make a meaningful impact in regulated environments while working alongside talented professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Programme/Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in programme management or customer success. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to delivery management. Think about how you can showcase your experience with complex programmes and stakeholder management. We want you to shine!
✨Tip Number 3
Don’t forget to highlight your Spanish-speaking skills! Being bilingual is a huge asset, especially in client-facing roles. Make sure to mention it in conversations and during interviews to stand out from the crowd.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We’re always on the lookout for talented individuals like you, so don’t hesitate to submit your application and show us what you’ve got.
We think you need these skills to ace Programme/Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Programme Manager role. Highlight your experience in programme management, customer success, and any relevant SaaS or digital transformation projects. We want to see how your skills align with what we're looking for!
Show Off Your Spanish Skills:Since this role requires strong Spanish-speaking abilities, don’t forget to mention your language proficiency clearly. If you’ve used your Spanish skills in a professional setting, share those experiences with us!
Be Specific About Your Achievements:When detailing your past roles, focus on specific achievements and metrics. We love numbers! Show us how you’ve improved operational efficiency or customer satisfaction in previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RedRock Resourcing
✨Brush Up on Your Spanish
Since the role requires strong Spanish-speaking skills, make sure to practice your language abilities before the interview. Try to engage in conversations or even prepare some key phrases related to programme management and customer success that you can use during the discussion.
✨Know the Company Inside Out
Research the enterprise software provider thoroughly. Understand their products, services, and the specific challenges they address in regulated environments. This will help you demonstrate your interest and show how your experience aligns with their mission during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage complex programmes and multiple stakeholders. Prepare examples from your past experiences where you've successfully led delivery in a regulated environment, focusing on metrics like ROI and customer satisfaction.
✨Showcase Your Analytical Skills
Be ready to discuss how you've used data to drive decisions in previous roles. Highlight specific instances where your analytical capabilities led to improved operational efficiency or customer outcomes, as this is crucial for the Programme Manager position.
