At a Glance
- Tasks: Provide desktop and remote support for hardware, software, and connectivity issues.
- Company: Global professional services organisation with a collaborative culture.
- Benefits: Competitive salary up to £45k, career development, and ongoing learning opportunities.
- Other info: Varied role with both desk-side and remote support responsibilities.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Good networking experience and strong communication skills required.
The predicted salary is between 40000 - 45000 £ per year.
A global professional services organisation is seeking a Network Desktop Support Analyst to support users across multiple office locations in Central London and ensure the smooth day-to-day operation of IT services. This is a collaborative role, working closely with internal teams and end users to provide technical support across hardware, software, and network environments.
You will play a key role in delivering responsive IT support, maintaining workplace technology, and helping to ensure a reliable and efficient user experience across the business.
What we’re looking for:
- Good networking experience, including DNS, DHCP, TCP/IP and LAN/WAN
- Experience in 2nd line desktop support or equivalent IT support role
- Good knowledge of Microsoft Windows environments and Office 365
- Understanding of hardware support, workstation builds, and user support processes
- Strong communication and customer service skills
- Ability to manage workloads and prioritise tasks effectively
- A proactive and team-focused approach
- A valid driver's licence is required
What you’ll be doing:
- Provide desktop and remote support for hardware, software, and connectivity issues
- Manage IT incidents and service requests in line with agreed service levels
- Configure, maintain, and rebuild workstations and user devices
- Support Microsoft-based environments, including Office 365 and Active Directory
- Maintain accurate IT asset records and lifecycle management processes
- Monitor support queues and contribute to ongoing service improvements
- Work collaboratively with internal IT teams to resolve operational issues
What’s on offer:
- Opportunity to work within a global and collaborative organisation
- Exposure to a broad range of technologies and IT environments
- Career development and progression opportunities
- Supportive team culture and ongoing learning opportunities
- Varied role with both desk-side and remote support responsibilities
Network Desktop Support Analyst - Central London - Up to £45k - New Role employer: RedRock Resourcing
Join a global professional services organisation that values collaboration and innovation, offering a dynamic work environment in the heart of Central London. As a Network Desktop Support Analyst, you'll benefit from exposure to diverse technologies, career development opportunities, and a supportive team culture that prioritises ongoing learning and employee growth. This role not only promises a competitive salary but also the chance to make a meaningful impact on user experience across multiple office locations.
StudySmarter Expert Advice🤫
We think this is how you could land Network Desktop Support Analyst - Central London - Up to £45k - New Role
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in Central London to connect with potential employers and fellow IT enthusiasts. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any relevant experience. This gives you an edge and makes it easier for hiring managers to see what you bring to the table.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on articulating your technical knowledge and customer service skills, as these are key for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application better.
We think you need these skills to ace Network Desktop Support Analyst - Central London - Up to £45k - New Role
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your networking experience and desktop support skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Network Desktop Support Analyst position and how your proactive approach can benefit our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves working closely with users and internal teams, make sure to highlight your strong communication and customer service skills in your application. We love candidates who can connect with others easily!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Networking Basics
Brush up on your knowledge of DNS, DHCP, TCP/IP, and LAN/WAN. Be ready to discuss how you've applied these concepts in previous roles, as this will show your technical expertise and confidence.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent support in past positions. Highlight your communication skills and how you’ve managed user expectations, as this role heavily relies on strong customer service.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you resolved IT issues effectively. Be ready to walk through your thought process during these situations, showcasing your proactive approach and ability to prioritise tasks.
✨Familiarise Yourself with Microsoft Environments
Since the role involves supporting Microsoft Windows and Office 365, make sure you’re comfortable discussing these platforms. You might even want to mention any relevant certifications or training you've completed.
