At a Glance
- Tasks: Provide desktop and remote support for hardware, software, and connectivity issues.
- Company: Global professional services organisation with a collaborative culture.
- Benefits: Competitive salary up to £45k, career development, and supportive team culture.
- Other info: Opportunity for career progression and exposure to diverse technologies.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Experience in 2nd line desktop support and strong communication skills.
The predicted salary is between 45000 - 45000 £ per year.
A global professional services organisation is seeking a number of Desktop Support Analysts to support users across multiple office locations and ensure the smooth day-to-day operation of IT services. This is a collaborative role, working closely with internal teams and end users to provide technical support across hardware, software, and network environments.
You will play a key role in delivering responsive IT support, maintaining workplace technology, and helping to ensure a reliable and efficient user experience across the business.
What you'll be doing:
- Provide desktop and remote support for hardware, software, and connectivity issues
- Manage IT incidents and service requests in line with agreed service levels
- Configure, maintain, and rebuild workstations and user devices
- Support Microsoft-based environments, including Office 365 and Active Directory
- Maintain accurate IT asset records and lifecycle management processes
- Monitor support queues and contribute to ongoing service improvements
- Work collaboratively with internal IT teams to resolve operational issues
What we're looking for:
- Experience in 2nd line desktop support or equivalent IT support role
- Good knowledge of Microsoft Windows environments and Office 365
- Understanding of hardware support, workstation builds, and user support processes
- Good networking knowledge including TCP/IP and LAN/WAN environments
- Strong communication and customer service skills
- Ability to manage workloads and prioritise tasks effectively
- A proactive and team-focused approach
- A valid driver's licence is required
What's on offer:
- Opportunity to work within a global and collaborative organisation
- Exposure to a broad range of technologies and IT environments
- Career development and progression opportunities
- Supportive team culture and ongoing learning opportunities
- Varied role with both desk-side and remote support responsibilities
Desktop Support Analyst x 2 - Central London - Up to £45k - New Role employer: RedRock Resourcing
Join a global professional services organisation that values collaboration and innovation, offering Desktop Support Analysts the chance to thrive in a dynamic environment in Central London. With a strong focus on employee growth, you will benefit from career development opportunities, a supportive team culture, and exposure to diverse technologies, all while ensuring a seamless IT experience for users across multiple locations.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst x 2 - Central London - Up to £45k - New Role
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Desktop Support Analyst role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and common support scenarios. We recommend practising answers to questions about Microsoft environments and troubleshooting techniques to show you’re the right fit for the team.
✨Tip Number 3
Don’t forget to showcase your customer service skills! In your conversations, highlight how you’ve effectively communicated with users in the past. We want to see that you can keep a cool head while solving issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Desktop Support Analyst x 2 - Central London - Up to £45k - New Role
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2nd line desktop support experience and any relevant technical knowledge, especially around Microsoft environments and networking.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've provided excellent IT support in the past and how you can contribute to our collaborative team culture.
Show Off Your Communication Skills:Since this role involves working closely with users and internal teams, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows environments and Office 365. Be ready to discuss your experience with hardware support and workstation builds, as well as any networking knowledge you have, like TCP/IP and LAN/WAN.
✨Show Off Your Customer Service Skills
This role is all about providing top-notch support, so be prepared to share examples of how you've handled customer service situations in the past. Highlight your strong communication skills and how you’ve effectively resolved issues for users.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you managed IT incidents or service requests. Discuss how you prioritised tasks and contributed to service improvements, showcasing your proactive approach to problem-solving.
✨Be a Team Player
Since this role involves working closely with internal teams, emphasise your collaborative spirit. Share experiences where you worked with others to resolve operational issues, and show that you’re ready to contribute to a supportive team culture.
