At a Glance
- Tasks: Provide top-notch support for Windows environments and assist users with tech issues.
- Company: Join a market-leading organisation in the heart of Central London.
- Benefits: Competitive salary up to £45k and opportunities for career growth.
- Other info: Great chance to work in an ITIL compliant organisation and make a real impact.
- Why this job: Be part of a growing team and enhance your IT skills in a dynamic environment.
- Qualifications: Experience with Microsoft Windows, customer service skills, and knowledge of network technologies.
The predicted salary is between 40000 - 45000 £ per year.
Due to a period of growth, a market leading organisation requires a number of 2nd Line/Desktop Support Analysts to join its growing support function. Suitable candidates will have the following:
- Substantial experience of supporting Microsoft Windows environments including Windows Server 2016/2019, Windows 7/10, MS Office Suite, Active Directory and Office 365.
- Strong knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
- Excellent customer relationship, communications and interpersonal skills.
- Good knowledge of network technologies, TCP/IP and LAN/WAN topology.
- Experience in an ITIL and/or SOX compliant organisation would be advantageous.
Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader!
2nd Line/Desktop Support Analyst x 2 - Up to £45k - Central London - New! employer: RedRock Resourcing
Join a dynamic and innovative market leader in Central London, where your skills as a 2nd Line/Desktop Support Analyst will be valued and nurtured. With a strong emphasis on employee growth, a collaborative work culture, and competitive benefits, this organisation offers a rewarding environment for those looking to advance their careers in IT support. Experience the excitement of working in a thriving city while being part of a team that prioritises excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line/Desktop Support Analyst x 2 - Up to £45k - Central London - New!
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the lookout for a 2nd Line/Desktop Support Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows environments, Active Directory, and network technologies. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to highlight your customer service skills! As a Desktop Support Analyst, you'll be dealing with users daily. Share examples of how you've successfully resolved issues and built relationships in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are genuinely interested in joining our growing support function!
We think you need these skills to ace 2nd Line/Desktop Support Analyst x 2 - Up to £45k - Central London - New!
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Windows environments and any relevant ITIL or SOX knowledge. We want to see how your skills match up with what we're looking for!
Show Off Your Customer Skills:Since this role involves a lot of customer interaction, don’t forget to showcase your excellent communication and interpersonal skills in your application. We love candidates who can connect with users effectively!
Be Specific About Your Technical Skills:When listing your technical skills, be specific about your experience with PC hardware, network technologies, and any relevant software. We’re keen to know exactly what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows environments, especially Windows Server 2016/2019 and Windows 7/10. Be ready to discuss your experience with the MS Office Suite, Active Directory, and Office 365, as these are crucial for the role.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, think of examples where you've excelled in communication and relationship-building. Prepare to share how you've handled difficult situations or provided exceptional support in the past.
✨Get Familiar with Networking Basics
Brush up on your knowledge of network technologies, TCP/IP, and LAN/WAN topology. You might be asked technical questions, so being able to explain these concepts clearly will show that you're well-prepared and knowledgeable.
✨Understand ITIL and Compliance
If you have experience in an ITIL or SOX compliant organisation, be sure to highlight it. If not, do a bit of research on these frameworks so you can speak about their importance in IT support during your interview.
