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- Tasks: Provide 1st/2nd line support and resolve faults in network and telephony systems.
- Company: Leading technical support organisation in Leeds with a collaborative culture.
- Benefits: Significant growth opportunities and a fast-paced, dynamic work environment.
- Why this job: Kickstart your tech career and learn while making a real difference.
- Qualifications: Technical support experience and eagerness to learn; certifications like CCNA or ITIL are a plus.
- Other info: Join a supportive team and enhance your skills in a thriving industry.
The predicted salary is between 30000 - 42000 £ per year.
A leading organization in technical support in Leeds is seeking multiple Junior Technical Support Engineers. The ideal candidates will provide 1st/2nd line support in a fast-paced environment, focusing on fault resolution in network and telephony systems.
Ideal candidates should possess technical support experience and a strong desire to learn, with nice-to-have certifications like CCNA or ITIL. This role offers significant growth opportunities in a collaborative team setting.
Junior Technical Support Engineer: 1st/2nd Line, Leeds employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Technical Support Engineer: 1st/2nd Line, Leeds
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on a Junior Technical Support Engineer role!
✨Tip Number 2
Prepare for those interviews by brushing up on common technical support scenarios. Think about how you’d troubleshoot network issues or handle customer queries. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your eagerness to learn! Highlight any relevant certifications like CCNA or ITIL, and be ready to discuss how you plan to grow in the role. Employers love candidates who are keen to develop their skills.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We’re always on the lookout for passionate individuals ready to jump into the world of technical support. Let’s get you started on this exciting journey!
We think you need these skills to ace Junior Technical Support Engineer: 1st/2nd Line, Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and any relevant certifications like CCNA or ITIL. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technical support and your eagerness to learn. Let us know why you’re excited about joining our team in Leeds.
Showcase Your Problem-Solving Skills: In the world of 1st/2nd line support, problem-solving is key. Share examples in your application where you've successfully resolved issues, especially in network and telephony systems. We love seeing how you tackle challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech Basics
Brush up on your knowledge of network and telephony systems. Be ready to discuss common issues and their resolutions, as well as any relevant experience you have. This will show that you're not just eager to learn but also have a solid foundation to build upon.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think critically and resolve issues effectively.
✨Highlight Your Certifications
If you have certifications like CCNA or ITIL, make sure to mention them during the interview. Even if you’re still working towards them, discussing your learning journey can show your commitment to professional growth and your desire to excel in the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, growth opportunities, and the technologies they use. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
