At a Glance
- Tasks: Troubleshoot and resolve networking issues while providing top-notch customer support.
- Company: Join a leading organisation that values your growth and development.
- Benefits: Starting salary of £27,500, rising to £30,000, plus excellent benefits.
- Other info: Opportunity for career advancement and exposure to a wide range of technologies.
- Why this job: Gain hands-on experience with cutting-edge technologies in a dynamic environment.
- Qualifications: Experience in 1st or 2nd Line support; certifications like CompTIA Network+ or CCNA are a plus.
The predicted salary is between 40000 - 45000 £ per year.
£27,500 (rising to £30,000) plus excellent benefits.
A leading organisation requires a Junior Network Support Analyst/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation willing to invest in your growth and development!
Suitable candidates will have the following:
- Experience in a 1st or 2nd Line support role providing support on networking issues.
- Excellent verbal and written communication skills coupled with exceptional attention to detail, and a commitment to customer service.
- Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certification.
This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution.
Duties will include:
- Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point.
- Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments.
- Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs.
- Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed.
- System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer.
Exposure to/experience of the following would be highly advantageous:
- Data & Core Networking: Cisco, Meraki, Fortinet, Huawei, OneAccess
- Voice & Collaboration: Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams
- WAN/Connectivity: Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika)
- Security & Access: Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator)
Please send CV for full job description and an informal chat. Please note, this role is based in Harrogate and there is a requirement to visit site on a weekly basis.
Junior Network Support Analyst/Engineer x 2 - New Role in Leeds employer: RedRock Resourcing
Join a leading organisation in Harrogate that prioritises employee growth and development, offering a competitive salary of £27,500 (rising to £30,000) along with excellent benefits. With a dynamic work culture focused on collaboration and innovation, you will have the opportunity to deepen your technical expertise across a wide range of networking technologies while providing exceptional customer service in a supportive environment.
