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- Tasks: Provide 1st and 2nd line technical support in a dynamic 24/7 team.
- Company: Leading organisation in technical support with a focus on growth.
- Benefits: Opportunities for learning, career development, and supportive team environment.
- Why this job: Kickstart your tech career and gain hands-on experience in a thriving industry.
- Qualifications: Desire to learn, good communication skills, and some technical support experience preferred.
- Other info: Perfect for recent graduates or those new to the tech field.
The predicted salary is between 28800 - 43200 £ per year.
A leading organisation in technical support is hiring a Junior Technical Support Engineer in York. This role offers the opportunity to handle 1st and 2nd line technical support within a 24/7 team.
Candidates should have a desire to learn, good communication skills, and ideally, some experience in technical support. The company provides an environment for growth and learning, making it ideal for recent graduates or those new to the field.
Junior Tech Support Eng - 1st/2nd Line, Network & VoIP employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Tech Support Eng - 1st/2nd Line, Network & VoIP
✨Tip Number 1
Network, network, network! Reach out to people in the tech support field on LinkedIn or at local meetups. You never know who might have a lead on a job or can give you insider tips about the company.
✨Tip Number 2
Prepare for those interviews by brushing up on common technical support scenarios. Think about how you'd handle specific issues and be ready to demonstrate your problem-solving skills. Practice makes perfect!
✨Tip Number 3
Show your enthusiasm for learning! Companies love candidates who are eager to grow. Be sure to highlight any relevant courses or certifications you've completed, even if they're self-taught.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Junior Tech Support Eng - 1st/2nd Line, Network & VoIP
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let us see your enthusiasm for technology and support. Share any relevant experiences or projects that highlight your interest in the field, even if they're from your studies or personal projects.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your communication skills and any technical experience you have, even if it's just a bit of tinkering with networks or VoIP systems. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech Basics
Brush up on your knowledge of 1st and 2nd line support concepts, especially around Network and VoIP technologies. Being able to discuss common issues and solutions will show your enthusiasm and readiness for the role.
✨Show Off Your Communication Skills
Since this role requires good communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a non-technical user, so think about examples from your past experiences.
✨Demonstrate Your Desire to Learn
Be prepared to talk about how you keep up with new technologies and your eagerness to grow in the field. Mention any relevant courses or certifications you've pursued, even if they're informal, to highlight your commitment to learning.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, training opportunities, or the types of challenges you might face. This shows that you're genuinely interested in the role and the company, and it can help you gauge if it's the right fit for you.
