At a Glance
- Tasks: Troubleshoot and resolve networking issues while providing top-notch customer support.
- Company: Join a leading organisation that values your growth and development.
- Benefits: Starting salary of £27,500, rising to £30,000, plus excellent benefits.
- Other info: Opportunity to deepen your knowledge across a wide range of vendor technologies.
- Why this job: Gain hands-on experience with cutting-edge technologies in a dynamic environment.
- Qualifications: Experience in 1st or 2nd Line support; certifications like CompTIA Network+ or CCNA are a plus.
The predicted salary is between 27500 - 30000 £ per year.
A leading organisation requires a Junior Network Support Analyst/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation willing to invest in your growth and development!
Suitable candidates will have the following:
- Experience in a 1st or 2nd Line support role providing support on networking issues.
- Excellent verbal and written communication skills coupled with exceptional attention to detail, and a commitment to customer service.
- Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certification.
This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution.
Duties will include:
- Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point.
- Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments.
Junior Network Support Analyst employer: RedRock Resourcing
Join a leading organisation that prioritises your professional growth and development as a Junior Network Support Analyst. With a competitive salary and excellent benefits, you'll thrive in a dynamic work culture that values collaboration and innovation. This role offers unique opportunities to deepen your technical expertise across a wide range of cutting-edge technologies, making it an ideal environment for those seeking meaningful and rewarding employment.
