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- Tasks: Join our IT team as a Junior Support Analyst, assisting customers and resolving tech issues.
- Company: Be part of a leading organisation in Liverpool, dedicated to growth and innovation.
- Benefits: Enjoy a competitive salary of £28,000 plus training and development opportunities.
- Why this job: This role offers hands-on experience, a supportive culture, and the chance to make a real impact.
- Qualifications: Good IT skills, knowledge of Microsoft Office, and excellent communication abilities are essential.
- Other info: A full background check will be conducted due to sensitive data handling.
The predicted salary is between 21600 - 33600 £ per year.
Junior IT Support Analysts x 3 – Liverpool – Training & Development – New (REF31)
Junior IT Support Analysts x 3 – Liverpool – Training & Development – New (REF31)
Direct message the job poster from RedRock Resourcing
Junior IT Support Analysts x 3 – Liverpool – Training & Development – New (REF31)
£28,000 + Benefits + Training & Development
A leading organisation in the Liverpool area requires a number of Support Analysts/Administrators to join its growing IT delivery team. Suitable candidates will have the following skills:
- Good IT skills including the general use of Windows based PCs, the Internet and email
- Good knowledge of Microsoft Office products
- Good organisational skills
- Excellent verbal and written communications skills.
- Well organised and presentable to customers
- Able – and happy – to talk with customers in person on a regular basis
- Able to work with minimal supervision
- Valid UK driving licence
Please send CV for full job description and an informal chat. Excellent opportunity to join a market-leading organisation offering training and development.
Please note, due to the requirement of working with sensitive data, we will carry out a full background check on any successful applicant.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Administrative, Customer Service, and Health Care Provider
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Industries
Hospitals and Health Care, Public Health, and Health and Human Services
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Junior IT Support Analysts x 3 - Liverpool - Training & Development - New (REF31) employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Analysts x 3 - Liverpool - Training & Development - New (REF31)
✨Tip Number 1
Familiarise yourself with common IT support scenarios. Understanding typical issues that users face, such as software installation or troubleshooting network problems, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your communication skills. Since the role involves regular interaction with customers, practice explaining technical concepts in simple terms to show that you can effectively assist users.
✨Tip Number 3
Network with current IT professionals in Liverpool. Attend local tech meetups or online forums to connect with others in the field, which could lead to valuable insights and potential referrals for the position.
✨Tip Number 4
Prepare for a background check by ensuring all your documentation is in order. Since the job involves handling sensitive data, being transparent about your history will help build trust with the employer.
We think you need these skills to ace Junior IT Support Analysts x 3 - Liverpool - Training & Development - New (REF31)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills, particularly your experience with Windows PCs and Microsoft Office. Emphasise any customer service roles you've had, as communication skills are key for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational skills and ability to work independently. Mention your enthusiasm for training and development opportunities, as this role offers significant growth potential.
Highlight Communication Skills: In both your CV and cover letter, provide examples of how you've effectively communicated with customers or team members. This could include resolving issues or providing support in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in IT support roles.
How to prepare for a job interview at RedRock Resourcing
✨Brush Up on Your IT Skills
Make sure you're comfortable with Windows PCs and Microsoft Office products. Review common troubleshooting steps for IT issues, as you may be asked to demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since this role involves regular interaction with customers, practice explaining technical concepts in simple terms. Be prepared to discuss how you've effectively communicated in previous roles or situations.
✨Demonstrate Organisational Skills
Think of examples where you've successfully managed multiple tasks or projects. Being well-organised is key in IT support, so highlight your ability to prioritise and manage your time efficiently.
✨Prepare for Customer Interaction Scenarios
Anticipate questions about how you'd handle difficult customer interactions. Prepare a couple of scenarios where you resolved issues or provided excellent service, showcasing your problem-solving skills.