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- Tasks: Support software applications, troubleshoot issues, and assist senior team members.
- Company: Join a market-leading organisation in the heart of Bristol.
- Benefits: Enjoy up to £27k salary, hybrid working, and excellent training opportunities.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive, dynamic environment.
- Qualifications: Knowledge of SQL and strong communication skills are essential.
- Other info: Hands-on application support experience is a plus; flexible attitude required.
The predicted salary is between 21600 - 37800 £ per year.
Junior/Graduate Application Support Analysts x 3 – Central Bristol – Training & Progression (REF28)
Junior/Graduate Application Support Analysts x 3 – Central Bristol – Training & Progression (REF28)
Direct message the job poster from RedRock Resourcing
Junior/Graduate Application Support Analysts x 3 – Central Bristol – Training & Progression (REF28)
Up to £27k + Excellent Benefits + Hybrid Working + Training
A market leading organisation requires a number of junior/graduate Application Support Analysts to join its growing team. The successful candidates will play an integral part of the support process for the company, working and assisting senior members of the team and supporting core software across all customers.
The ideal candidates will be enthusiastic, flexible, with a keen focus on quality and have excellent interpersonal skills. This is an excellent opportunity to develop system skills and work as part of a technical team.
Duties and Responsibilities:
- Providing support on software applications using JIRA
- Triaging, diagnosing, investigating and resolving service desk calls in accordance with SLAs (Service Level Agreements)
- Escalating issues appropriately and work with senior members of the team in a timely fashion
- Liaising with 3rd party suppliers to resolve customer issues
- Reviewing customer environments to ensure integrity of the system, this will include checking incoming data feeds and data loads across all sites, monitor alerts, checking for any errors in functionality and reporting back to customers where required.
- Assisting in maintaining the documentation library (knowledge base on confluence)
- Additional tasks as required to support the Operations team
Skills/Experience:
- Knowledge of SQL
- Confidence to communicate with customers in a professional manner, remotely or over the phone
- Must be able to work as part of a team but also independently where appropriate
- Must be ability to prioritise work with the ability to adapt to a fluid and varied workload
- Natural desire to investigate and diagnose issues and document processes as and when required
- Able to work in a logical and systematic fashion
- Demonstrate problem solving and troubleshooting skills
- Exhibit a flexible, can-do attitude to problem solving using own initiative.
- Be reliable and motivated with the ability to stay focused when working from home
- Hands-on application support experience highly advantageous.
Please send CV for full job description and an informal chat. Excellent opportunity!
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology, Other, and Finance
-
Industries
IT Services and IT Consulting, IT System Training and Support, and Information Services
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Junior/Graduate Application Support Analysts x 3 - Central Bristol - Training & Progression (REF28) employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior/Graduate Application Support Analysts x 3 - Central Bristol - Training & Progression (REF28)
✨Tip Number 1
Familiarise yourself with JIRA, as it's a key tool for this role. Understanding how to navigate and use it effectively will show your readiness to jump into the job and support the team from day one.
✨Tip Number 2
Brush up on your SQL skills. Since knowledge of SQL is mentioned in the job description, being able to demonstrate your ability to query databases will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving approach. Think of examples where you've diagnosed issues or troubleshot problems, as this will highlight your analytical skills and can-do attitude that the employer is looking for.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. Be ready to share experiences where you've worked effectively in a team setting, as this role requires both independent work and collaboration with senior members.
We think you need these skills to ace Junior/Graduate Application Support Analysts x 3 - Central Bristol - Training & Progression (REF28)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the job description. Emphasise your knowledge of SQL, problem-solving abilities, and any hands-on application support experience you may have.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific duties from the job description, such as triaging service desk calls or liaising with third-party suppliers, to demonstrate your understanding of the position.
Showcase Interpersonal Skills: Since excellent interpersonal skills are crucial for this role, provide examples in your application of how you've effectively communicated with customers or worked as part of a team in previous experiences.
Highlight Adaptability: The job requires the ability to adapt to a fluid workload. Include instances where you've successfully managed changing priorities or tackled unexpected challenges in your previous roles or studies.
How to prepare for a job interview at RedRock Resourcing
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. Companies are looking for candidates who are not only qualified but also genuinely excited about the opportunity to contribute to their team.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific examples of how you've approached problem-solving in the past. Highlight any experiences where you triaged or resolved issues, as this aligns well with the responsibilities of an Application Support Analyst.
✨Familiarise Yourself with SQL
Since knowledge of SQL is a key requirement, brush up on your SQL skills before the interview. Be ready to discuss how you've used SQL in previous roles or projects, even if it's just academic experience.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask your interviewers. This shows that you're engaged and interested in the role. You might ask about the team dynamics, training opportunities, or how success is measured in the position.
