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- Tasks: Assist with IT support, equipment setup, and minor repairs while ensuring data security.
- Company: Join a leading software house in Liverpool known for its innovative solutions.
- Benefits: Enjoy a competitive salary of £25k and the chance to work in a dynamic environment.
- Why this job: Be part of an award-winning team and develop your IT skills in a supportive culture.
- Qualifications: Basic IT skills, good communication, and organisational abilities are essential.
- Other info: A full background check is required for successful applicants.
The predicted salary is between 18000 - 30000 £ per year.
IT Support Assistant – Liverpool – £25k
Location: Liverpool Office
A leading software house in the Liverpool area requires an IT Support Assistant to join its support function.
Key Responsibilities:
- Setting up new equipment for deployment.
- Servicing returned equipment including minor repairs and fault finding.
- Handling incoming mail.
- Maintaining the security, integrity, and confidentiality of data and information to which they are provided access during their work.
- Supporting staff with IT and administrative tasks.
- Maintaining awareness and actively complying with current Information Governance (IG) and Information Security (IS) standards and policies.
- Proper handling and storage of equipment, including manual handling such as lifting and moving equipment and stock.
- Accurate recording of equipment information and movement tracking.
Key Competencies:
- Good IT skills including:
– General use of Windows-based PCs, the Internet, and email.
– Use of Microsoft Office products, particularly Excel.
– Familiarity with Android-based products.
- Good organisational skills.
- Good verbal and written communication skills.
- Well organized and presentable to customers.
- Able to communicate effectively with customers both on the phone and face-to-face.
- Able to work independently and as part of a team.
Great opportunity to join an award-winning software house.
Due to the nature of the work with sensitive data, a full background check will be required for successful applicants.
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IT Support Assistant - Liverpool - £25k employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant - Liverpool - £25k
✨Tip Number 1
Familiarise yourself with the specific IT tools and software mentioned in the job description, especially Windows-based systems and Microsoft Office, particularly Excel. This will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since the role involves supporting staff and interacting with customers, being able to convey information clearly and effectively will set you apart from other candidates.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've managed tasks or projects in the past. Being able to discuss your approach to maintaining data integrity and handling equipment will resonate well with us during the interview.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for and how we operate will help you tailor your responses in interviews and show us that you're genuinely interested in joining our team.
We think you need these skills to ace IT Support Assistant - Liverpool - £25k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills, particularly your experience with Windows-based PCs, Microsoft Office (especially Excel), and any familiarity with Android products. Emphasise your organisational and communication skills as these are key competencies for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the IT Support Assistant position. Mention specific experiences that demonstrate your ability to handle IT tasks, support staff, and maintain data security. Show how your skills align with the company's needs.
Highlight Relevant Experience: If you have previous experience in IT support or related fields, make sure to detail this in your application. Include examples of how you've set up equipment, handled repairs, or supported users, as these are directly relevant to the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for maintaining the integrity and confidentiality of data.
How to prepare for a job interview at RedRock Resourcing
✨Showcase Your IT Skills
Make sure to highlight your proficiency with Windows-based PCs and Microsoft Office, especially Excel. Be prepared to discuss any relevant experience you have with Android products, as this will demonstrate your technical capabilities.
✨Demonstrate Organisational Skills
Since the role requires good organisational skills, come prepared with examples of how you've effectively managed tasks or projects in the past. This could include managing equipment, tracking movements, or handling multiple responsibilities simultaneously.
✨Communicate Clearly
Effective communication is key for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to prepare a few scenarios where you successfully resolved issues through effective communication.
✨Understand Information Governance
Familiarise yourself with basic concepts of Information Governance and Information Security. Being able to discuss these topics will show that you understand the importance of data integrity and confidentiality in the role.