At a Glance
- Tasks: Lead a high-performing IT support team and oversee secure service delivery.
- Company: Join a leading organisation in Bristol with a focus on innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work in a fast-paced environment with excellent development prospects.
- Why this job: Make a real impact by improving IT services and supporting critical business functions.
- Qualifications: Experience in IT service management and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
I'm recruiting for a IT Service Delivery Manager with a leading organisation based in Bristol.
Perfect for someone with a technical mindset and a desire to grow in a fast-paced support environment.
Key Responsibilities
- Lead and develop a high‑performing operational support team, including recruitment, coaching, and day‑to‑day management.
- Oversee the delivery of secure IT services, ensuring consistent operational performance and continual service improvement.
- Own major operational processes, including incident resolution, service requests, change governance, and escalation management.
- Monitor service performance through meaningful reporting, metrics, and operational dashboards, providing regular updates to senior leadership.
- Identify recurring issues, drive root cause analysis, and implement long‑term improvements to reduce service disruption.
- Manage operational budgets and ensure resources are effectively allocated to meet business priorities.
- Develop and maintain operational documentation, procedures, and service standards to support consistent delivery.
- Coordinate the successful transition of new services into live support, ensuring operational readiness and smooth handover.
- Work closely with internal stakeholders to enhance secure working practices and support the delivery of critical business services.
- Facilitate governance meetings relating to operational changes where required.
- Ensure compliance with all organisational security requirements and maintain any role‑specific security clearances.
- Key Requirements
- Previous experience leading IT service or operational support functions within a complex business environment.
- Strong understanding of core IT infrastructure and service management gained through hands‑on technical experience before moving into leadership.
- Demonstrated ability to recruit, develop, and manage technical teams, fostering a high‑performance culture.
- Excellent communication and stakeholder management skills, with the ability to work effectively across technical and non‑technical teams.
- Knowledge of industry‑standard IT service management principles and operational best practices.
- Experience working within secure or highly regulated environments, with the willingness to undergo government‑level security vetting if required.
- Familiarity with IT governance, compliance, and recognised security standards.
- Understanding of enterprise technology operations, including third‑party supplier and vendor management.
- Commercial awareness, including exposure to software licensing and technology procurement.
- Broad knowledge of modern workplace technologies and business communication systems.
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We think you need these skills to ace IT Service Delivery Manager
Leadership Skills
Operational Support Management
Incident Resolution
Service Requests Management
Change Governance
Escalation Management
Performance Monitoring
