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For Companies At a Glance
- Tasks: Provide first-line support for tech issues and troubleshoot various software.
- Company: Join a trusted Managed Service Provider supporting businesses and charities in the North.
- Benefits: Enjoy a collaborative culture, opportunities for Microsoft certifications, and broad tech exposure.
- Why this job: Grow your IT career in a supportive environment with a close-knit team.
- Qualifications: Previous 1st or 2nd line support experience and hands-on with Microsoft 365 and Windows OS.
- Other info: Full-time position with opportunities for on-site visits and infrastructure project assistance.
The predicted salary is between 24000 - 36000 £ per year.
IT Helpdesk Support Technician – Leeds – New! (REFGJ35)
A trusted Managed Service Provider (MSP) supporting businesses and charities across the North is looking for a customer-focused IT Helpdesk Technician to join their growing team.
Responsibilities
- Act as the first line of support for a wide range of technical issues
- Troubleshoot Windows 10/11, Microsoft 365, SharePoint, and Active Directory
- Resolve tickets via phone, email, and remote tools
- Occasionally support on-site visits and assist with infrastructure projects
- Maintain documentation and contribute to proactive maintenance
Key Technologies and Skills
- Previous 1st or 2nd line support experience
- Hands-on with Microsoft 365, Windows OS, SharePoint (essential), and AD
- Confident communicator who can translate tech into plain English
- Experience with remote support/ticketing systems
- Bonus: networking basics (DNS, DHCP, TCP/IP), MSP background, certifications
Why Join the company?
- Collaborative, close-knit team culture
- Opportunities to gain Microsoft certifications
- Broad tech exposure across sectors
- Grow with a respected and ambitious MSP
Ready to grow your IT support career in a supportive environment? Apply now or message the recruiter directly to learn more.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology, Other, and Engineering
Industries
- Software Development, IT System Custom Software Development, and IT Services and IT Consulting
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IT Helpdesk Support Technician - Leeds - New! (REFGJ35) employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Support Technician - Leeds - New! (REFGJ35)
✨Tip Number 1
Familiarise yourself with the key technologies mentioned in the job description, especially Microsoft 365, Windows OS, and SharePoint. Having hands-on experience or even personal projects that showcase your skills can really set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for common issues related to Windows 10/11 and Microsoft 365. Being able to demonstrate your problem-solving process during the interview will show your potential employer that you're ready to tackle real-world challenges.
✨Tip Number 3
Practice explaining technical concepts in simple terms. Since the role requires translating tech jargon into plain English, being able to communicate effectively with non-technical users will be a huge advantage.
✨Tip Number 4
If you have any experience with remote support or ticketing systems, be prepared to discuss it. Highlighting your familiarity with these tools can demonstrate your readiness to jump right into the role and contribute to the team.
We think you need these skills to ace IT Helpdesk Support Technician - Leeds - New! (REFGJ35)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 10/11, Microsoft 365, and SharePoint. Use specific examples to demonstrate your troubleshooting skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to communicate technical information clearly. Mention your previous experience in 1st or 2nd line support and how it aligns with the role.
Highlight Key Skills: In your application, emphasise your hands-on experience with the key technologies mentioned in the job description, such as Active Directory and remote support tools. If you have any certifications, be sure to include them.
Show Enthusiasm for the Company: Research the company culture and values. In your application, express why you want to join this particular Managed Service Provider and how you can contribute to their team-oriented environment.
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech
Make sure you're well-versed in the key technologies mentioned in the job description, such as Windows 10/11, Microsoft 365, SharePoint, and Active Directory. Brush up on troubleshooting techniques and be ready to discuss your previous experiences with these tools.
✨Communicate Clearly
As a Helpdesk Support Technician, you'll need to translate technical jargon into plain English for customers. Practice explaining complex concepts simply and clearly, so you can demonstrate your communication skills during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Think about challenging situations you've faced and how you approached them, as this will highlight your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions about the team culture, opportunities for growth, and the types of projects you'll be involved in. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
