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- Tasks: Lead a team of engineers to ensure top-notch customer satisfaction and quick fault resolution.
- Company: Join a leading organisation in Harrogate with a focus on technical support.
- Benefits: Up to £35k salary, 20% shift allowance, and excellent benefits.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team and drive innovation in networking solutions.
- Qualifications: Experience with Cisco technologies and strong leadership skills.
The predicted salary is between 35000 - 42000 £ per year.
A leading organisation in the Harrogate area is looking to recruit a bright and enthusiastic individual to join its Technical Support team based in Harrogate. Suitable candidates will have exposure to as many of the following as possible:
- Broadband technologies - ADSL / FTTC / FTTP / SOGEA
- LAN Networking – Cisco / Meraki
- Firewalls – Cisco / Fortinet / Meraki
- WAN Networking – Cisco / Huawei / OneAccess
- SD-Wan – Meraki / Fortinet
- WLAN Networking – Meraki / Aruba
- Cellular Networking – Digi / Teltonika
- Routing / BGP / MPLS
- VoIP SIP Telephony solutions – Broadworks
- VoIP SIP Telephony handsets/clients - Polycom / Cisco / Cisco WebEx / Teams
- VPN / Authentication 2FA solutions – Safenet / MobilePass / Fortinet Authenticator
Key responsibilities include the following:
- Manage and motivate a team of engineers, ensuring they strive towards customer satisfaction and speedy fault resolution
- Develop a good technical understanding of the business product set, contributing towards the continual improvement of new and existing products.
- Offer technical leadership, define and document best practice to other support tiers by providing informal assistance & formal training
- Develop and train your peers, while maintaining internal training documentation
- Manage escalations and drive a ‘permanent fix’ culture
- Adhering to contractual SLAs
Additionally, holding any technical certifications in the following would be useful (but not essential):
- Cisco CCNA
- SIP School SSC
- ITIL Foundation (awareness essential)
Please send your CV for full job description and an informal chat. Excellent opportunity to join a market leader!
Network Team Lead (Cisco) - Harrogate - New employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Team Lead (Cisco) - Harrogate - New
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars related to Cisco and networking. It’s a great way to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills in practical ways! Consider setting up a home lab to demonstrate your knowledge of Cisco technologies. This hands-on experience can really impress potential employers during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to the job description. Be ready to discuss your experience with ADSL, FTTC, and other networking technologies mentioned in the listing.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for enthusiastic individuals to join our team, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Network Team Lead (Cisco) - Harrogate - New
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the specific technologies mentioned in the job description. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your expertise!
Show Your Enthusiasm: In your cover letter, let us know why you're excited about this role and working with our team. A bit of personality goes a long way, and we love to see candidates who are genuinely passionate about what they do.
Highlight Leadership Skills: Since this role involves managing a team, make sure to include any relevant leadership experience you have. We’re looking for someone who can motivate and guide others, so share examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco and other networking technologies mentioned in the job description. Be ready to discuss your experience with ADSL, FTTC, and various firewalls. The more you can demonstrate your technical expertise, the better!
✨Showcase Your Leadership Skills
As a Network Team Lead, you'll need to manage and motivate a team. Prepare examples of how you've successfully led teams in the past, focusing on customer satisfaction and fault resolution. Highlight any training or mentoring experiences you've had.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalations. Think of specific scenarios where you’ve implemented a 'permanent fix' culture or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Company Culture
Research the organisation and its values. Be ready to explain why you want to work there and how you align with their mission. This shows genuine interest and helps you stand out as a candidate who fits well within their team.