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For Companies At a Glance
- Tasks: Provide 1st/2nd line tech support in a dynamic 24/7 team.
- Company: Leading organisation in Harrogate with a focus on growth.
- Benefits: Opportunity to learn, grow, and work with cutting-edge technologies.
- Why this job: Kickstart your tech career in a fast-paced networking and VoIP environment.
- Qualifications: Experience in technical support and a passion for learning.
- Other info: Join a supportive team with excellent career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
I'm recruiting for multiple Junior Technical Support Engineer vacancies with a leading organisation based in Harrogate. Perfect for someone with a technical mindset and a desire to grow in a fast-paced support environment.
Key Responsibilities:
- 1st/2nd line technical support in a 24/7 team
- Monitor and resolve faults across network and telephony systems
- Log and manage incidents, escalating where necessary
- Maintain customer communication and SLA adherence
Key Technologies:
- Networking: Cisco, Meraki, Fortinet, Huawei
- Telephony: VoIP, SIP, Broadworks, Teams
- Monitoring tools & data centre environments
Ideal Candidate:
- Experience in technical support (1st or 2nd line)
- Strong desire to learn and progress
- Good communication & fault-solving skills
- Certifications like CCNA, SSCA, or ITIL (nice to have)
Junior Tech Support Engineer: Fast-Paced Networking & VoIP in Harrogate employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Tech Support Engineer: Fast-Paced Networking & VoIP in Harrogate
✨Tip Number 1
Get your tech game on! Brush up on your knowledge of networking and VoIP technologies like Cisco and SIP. The more you know, the better you'll impress during interviews.
✨Tip Number 2
Practice your problem-solving skills! Try to simulate real-life technical issues and think through how you'd resolve them. This will help you shine when discussing your approach in interviews.
✨Tip Number 3
Don’t underestimate the power of communication! Be ready to showcase your ability to explain complex tech concepts in simple terms. It’s a key skill for any support role.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals ready to jump into the fast-paced world of tech support. Your next opportunity could be just a click away!
We think you need these skills to ace Junior Tech Support Engineer: Fast-Paced Networking & VoIP in Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in technical support, especially if you've worked with networking or VoIP technologies. We want to see how your skills match up with what we're looking for!
Show Your Passion: In your cover letter, let us know why you're excited about the Junior Tech Support Engineer role. Share your enthusiasm for learning and growing in a fast-paced environment – it really makes a difference!
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so make sure you communicate your experiences and skills effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech
Brush up on your knowledge of networking and VoIP technologies like Cisco, Meraki, and SIP. Be ready to discuss how you've used these tools in the past or how you would approach troubleshooting common issues.
✨Show Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues before. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your fault-solving abilities effectively.
✨Communicate Clearly
Since you'll be in a customer-facing role, practice explaining technical concepts in simple terms. This will show that you can maintain customer communication and adhere to SLAs while keeping things clear and concise.
✨Express Your Desire to Learn
Let them know about your eagerness to grow in the tech support field. Mention any relevant certifications you're pursuing or plan to pursue, like CCNA or ITIL, to highlight your commitment to professional development.
