At a Glance
- Tasks: Troubleshoot and resolve networking issues while mastering cutting-edge technologies.
- Company: Join a leading organisation committed to your growth and development.
- Benefits: Starting salary of £27,500, rising to £30,000, plus excellent benefits.
- Other info: Opportunity for career growth in a collaborative environment, based in Harrogate.
- Why this job: Make a real impact in a dynamic role with high-quality customer communication.
- Qualifications: Experience in 1st or 2nd Line support; certifications like CompTIA Network+ or CCNA are a plus.
The predicted salary is between 40000 - 45000 £ per year.
£27,500 (rising to £30,000) plus excellent benefits.
A leading organisation requires a Junior Network Support Analyst/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation willing to invest in your growth and development!
Suitable candidates will have the following:
- Experience in a 1st or 2nd Line support role providing support on networking issues.
- Excellent verbal and written communication skills coupled with exceptional attention to detail, and a commitment to customer service.
- Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certification.
This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution.
Duties will include:
- Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point.
- Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments.
- Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs.
- Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed.
- System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer.
Exposure to/experience of the following would be highly advantageous:
- Data & Core Networking - Cisco, Meraki, Fortinet, Huawei, OneAccess
- Voice & Collaboration - Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams
- WAN/Connectivity - Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika)
- Security & Access - Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator)
- Cloud Environment - Device / Environmental monitoring platforms, Data Centre environments
Please send CV for full job description and an informal chat. Please note, this role is based in Harrogate and there is a requirement to visit site on a weekly basis.
Junior Network Support Analyst/Engineer - New Role in Harrogate employer: RedRock Resourcing
Join a leading organisation in Harrogate that prioritises employee growth and development, offering a competitive salary of £27,500 (rising to £30,000) along with excellent benefits. With a dynamic work culture focused on collaboration and innovation, you will have the opportunity to deepen your technical expertise across a wide range of networking technologies while providing exceptional customer service in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Network Support Analyst/Engineer - New Role in Harrogate
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RedRock Resourcing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RedRock Resourcing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RedRock Resourcing!
✨Direct Apply to RedRock Resourcing
Let's not forget to apply directly through the RedRock Resourcing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior Network Support Analyst/Engineer - New Role in Harrogate
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RedRock Resourcing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RedRock Resourcing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RedRock Resourcing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
