At a Glance
- Tasks: Troubleshoot and resolve networking issues while mastering cutting-edge technologies.
- Company: Join a leading organisation that values your growth and development.
- Benefits: Starting salary of £27,500, rising to £30,000, plus excellent benefits.
- Other info: Opportunity for career growth in a vibrant team environment.
- Why this job: Make a real impact in a dynamic role with high-quality customer communication.
- Qualifications: Experience in 1st or 2nd Line support; certifications like CompTIA Network+ or CCNA are a plus.
A leading organisation requires a Junior Network Support Analyst/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation willing to invest in your growth and development!
Suitable candidates will have the following:
- Experience in a 1st or 2nd Line support role providing support on networking issues.
- Excellent verbal and written communication skills coupled with exceptional attention to detail, and a commitment to customer service.
- Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certification.
This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution.
Duties will include:
- Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point.
- Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments.
- Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs.
- Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed.
- System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer.
Exposure to/experience of the following would be highly advantageous:
- Data & Core Networking - Cisco, Meraki, Fortinet, Huawei, OneAccess.
- Voice & Collaboration - Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams.
- WAN/Connectivity - Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika).
- Security & Access - Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator).
- Cloud Environment - Device / Environmental monitoring platforms, Data Centre environments.
Please send CV for full job description and an informal chat. Please note, this role is based in Harrogate and there is a requirement to visit site on a weekly basis.
Junior Network Support Analyst in Harrogate employer: RedRock Resourcing
Join a leading organisation in Harrogate as a Junior Network Support Analyst, where your growth and development are prioritised through excellent training and support. With a dynamic work culture that values customer service and technical excellence, you'll have the opportunity to deepen your expertise across a wide range of cutting-edge technologies while enjoying competitive benefits and a clear path for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Network Support Analyst in Harrogate
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like RedRock Resourcing!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like RedRock Resourcing.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace Junior Network Support Analyst in Harrogate
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at RedRock Resourcing and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at RedRock Resourcing
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at RedRock Resourcing.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like RedRock Resourcing will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
